Bring on wonderful careers.

We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.

Like any good mission, this one starts with our people.

Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.

Job Overview

  • Work type:

    Full Time

  • Location:


  • Job type:

    IT, Airline & Network Operations

  • Applications close:

Operations Systems Specialist

Hello. We’re Virgin Australia. And we’re back (in a big way).

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do. 

Who we’re looking for:

The objective of the Operations Systems Specialist role within the Airline Operations Technology team is to work collaboratively with VA’s Workforce Planning team, in particular the team who look after workforce planning and rosters for our Airports-based teams (Guest Services, Ramp), to improve systems that support them in achieving their business objectives. In doing so, the Operations Systems Specialist will work closely with their business customers and other technology teams to support innovative outcomes that help the Workforce Planning team maintain compliance and improve operational efficiency.

The objective of the Airline Operations Technology team is to partner closely with our customers in achieving their goals in safety, compliance and efficiency; through the use of innovative systems, solutions and specialist advice.

What you’ll be doing:

  • Developing strong relationships and partnering with the Workforce Planning teams to understand their business objectives, pain points and where the Technology team can help
  • Capture and document business requirements as required
  • Assist with identifying solutions that align to the requirements, business strategy and technology roadmap
  • Support with the development of funding requests and project implementations
  • Create and co-ordinate the delivery of change requests
  • Set up and participate in regular Workforce Planning and Technology forums to ensure IT/operational issues are tracked, escalated and actioned as required
  • Be a point of escalation into IT as required
  • Collaborate with other Technology teams to identify opportunities for system synergies and improvements for inclusion in the Airline Operations Technology roadmap
  • Support with testing if possible and where requested

You’ll be great in this role if you:

  • 3-5 years’ (or more) experience as a System Analyst, Business Analyst or Subject Matter Expert.
  • Experience with airline Workforce Planning systems for Airport-based staff (Guest Services, Ramp) is preferred.
  • Demonstrated skills in business requirements gathering, problem solving, identifying and assessing solutions, ability to build strong working relationships with key stakeholders, internal and external.
  • Exposure to project planning and delivery.
  • Experience in initiating and driving improvements to process, policy and systems to improve performance.
  • Knowledge of other airline operations systems, software applications and procedures is desirable

What you’ll get from us

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to)

  • Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
  • Flexible working arrangements (including work hours and work from home)
  • Discounts on travel insurance, car hire, accommodation and experiences worldwide
  • Discounted Virgin Australia Lounge membership
  • Hospitality, retail, technology, beauty services and wellness discounts
  • Wellness support, including the betterme digital wellbeing platform
  • A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
  • Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.


The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.

Ready to apply?

We’re ready to hear from you. Apply now.


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