Hello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you'll be doing:

As a Fares & Ticketing Specialist at Virgin Australia, you'll own the delivery of the Booking & Ticketing Policy Framework which encompasses the knowledge, review and guidance of all aspects of Fares & Ticketing application via Virgin Australia systems and processes. The accurate application of Virgin Australia's Policies is of critical importance to our business and forms a key part of delivering value.

This role sits within the Commercial department reporting into the Distribution & NGR team where ticketing & fares expertise reside. You'll use your specialized knowledge to ensure our fares and ticketing systems operate effectively while supporting our commercial objectives.

You'll be great in this role if you...

• Hold a Certificate or Diploma in Business, Administration, or Travel & Tourism with Fares and Ticketing 1 and 2 qualifications (or equivalent)
• Bring 3+ years of experience in airline or travel agency commercial areas such as Revenue Management, Digital or IT, or Pricing
• Have experience with ATPCO fare filing and are skilled in Sabre PSS/GDS systems
• Can operate autonomously with strong problem-solving abilities and attention to detail
• Possess excellent communication skills with the ability to explain complex concepts clearly
• Navigate ambiguity through effective scenario planning and risk management approaches
• Demonstrate well-developed stakeholder management skills across all organizational levels
• Are commercially astute with the ability to use data to drive business decisions
• Have working knowledge of industry platforms (Confluence, Jira, SharePoint) and Microsoft Office
• Understand IATA Fares & Ticketing structure and ATPCO fare distribution principles

Desirable but not essential...

• Commerce or IT tertiary degree
• Travel agency/travel management experience
• Air product distribution experience
• Experience working with internal stakeholders including partner airlines and vendors such as ATPCO/Sabre
• Relationship management skills
• Process design expertise
• Project management capabilities
• Process mapping experience with Jira
• Knowledge of airline distribution architecture

What you'll get from us:

We're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (plus $1000 travel credits per year)
• Flexible and hybrid working, with a mix of working from home and the office
• 'Dress for Your Day' – wear whatever makes you feel great for the type of work you do and the day you have ahead of you
• One of Brisbane's most admired office locations, with South Bank train station, a supermarket, pharmacy, lunch options, the Busway nearby, a rooftop restaurant, onsite gym and South Bank across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and online tools to support your physical, mental, social and financial health.

When everyone is included, everyone wins:

We're all individuals. And we love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTIQ+ community, and anyone else who wants to join us.

Ready to apply?

Working at Virgin Australia isn't just a job. It's a passion that becomes part of you. Are you ready to join us? Get ready for a rewarding experience. Apply today!