Bring on wonderful careers.

We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.

Like any good mission, this one starts with our people.

Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.

Job Overview

  • Work type:

    Max Term

  • Location:

    Brisbane, Sydney

  • Job type:

    Digital & eCommerce, IT

  • Applications close:

App Optimisation Specialist

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.  

What you’ll be doing: 

Working closely with the App Squad, but sitting in the VA Test and learn program, you’ll be supporting the app digital optimisation roadmap end to end.  This role will identify commercial areas of focus, ideation of test backlogs (through improving CX pain points) own prioritisation and sequencing of tests (based on commercial and digital inputs) through to commercial/CX insight analysis and presentation of results to internal stakeholders. 

This is a 2 year maximum term contract role. Can be based in Brisbane or Sydney.

You’ll be great in this role if you: 

  • Are experienced in building, measuring and implementing a digital optimisation roadmap 

  • Have experience analysing digital and commercial data. 

  • Enjoy and are confident using digital analytics tools that support digital optimisation or personalisation (Adobe Analytics, Adobe Target, Tealium or industry equivalents)  

  • Have experience working with customer insight and research teams to understand customer needs and behaviours 

  • Are well versed in Agile methodologies/ways of working 

  • Come with proven experience in testing methods for web development  

  • Have a base level of statistical acumen for conducting AB/n tests and understanding revenue and conversion models  

  • Can use data insights to generate easily interpreted, impactful Microsoft PowerPoint presentations 

  • You have a natural  strength with stakeholder management 

  • Have attention to detail with respect to interrogation of data quality and the generation of insightful reporting 

  • Have previous App Optimisation experience (desirable) 

  • Base level experience with experiment scripting technologies including html, javascript and css (desirable) 

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to): 

  • Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year) 

  • Flexible working arrangements (including work hours and work from home) 

  • Discounts on travel insurance, car hire, accommodation and experiences worldwide 

  • Discounted Virgin Australia Lounge membership  

  • Hospitality, retail, technology, beauty services and wellness discounts 

  • Wellness support, including the betterme digital wellbeing platform  

  • A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial 

  • Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you 

Equality rules: 

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.  


Ready to apply? We’re ready to hear from you. Apply now. 

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