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Transformation Support Specialist

Cabin Crew

Job no: 505310

Work type: Secondment

Location: Brisbane

Categories: Project/Program/Portfolio Management

The objective of the Transformation Support Specialist is to support continuous improvement of the overall transformation program, inclusive of process improvement and governance, system optimisation and data completeness and accuracy.

Our vision is to build the airline people love, and we’ll do that by having happy people, happy customers, happy owners, by doing what matters, and by ensuring everyone is safe, always. We also believe that how you show up is as important as what you do.


Key role responsibilities:

  • Administer ARC (Action, Results Collaboration) transformation management Tool
    access for all users and oversee ongoing governance to ensure access is removed as people become inactive
  • Liaise with relevant key stakeholders, e.g. IT, Finance, Legal, in driving requirements and improvements 
  • Ensure agreed internal security protocols are upheld with respect to ARC access (in support of confidentiality)
  • Interface with the ARC vendor to initiate improvement to functionality, ensuring the tool is improved to meet Virgin Australia’s needs
  • Work with transformation team members to identify business requirements of program reporting and work with the application owners to deliver these needs
  • Generate ad-hoc and routine reporting to inform program status as required for populations including ELT, GLT and per functional team, addressing key metrics
  • Manage the quality and effectiveness of VA’s transformation frameworks, processes, tools and templates, and provide ongoing improvement
  • Administer and manage the Transformation Team SharePoint site for project artefacts, and any other broader templates
  • Generate ad-hoc and routine reporting to inform program status as required for populations including ELT, GLT and per functional team, addressing key metrics
  • Identify opportunities to improve insights delivered through transformation reporting and escalate to the transformation team members for consideration


What we're looking for:

  • Experience generating and improving program-level reporting to provide meaningful management insight
  • Experience working as part of transformation or PMO team under pressure to deliver material enterprise-level business results
  • Ability to operate with ambiguity, at a fast-moving pace with constant change in direction in pursuit of an overall objective (e.g. transformation)
  • Attention to detail with respect to interrogation of data quality and generation of insightful reporting
  • Advanced Excel skills
  • Advanced skills in using Enterprise Project Portfolio Management tools (e.g. Project Online, Primavera)
  • Advanced skills in the use and Power BI reporting
  • Sound working knowledge of project management methodology (e.g. Prince2, PMBOK)


2021 is an exciting time for Virgin Australia as our tourism industry begins to recover from the impact of COVID-19. The Group took flight under new ownership last year, with a renewed sense of identity and focus on its mid-market heartland. We are ramping up our flying schedule as border restrictions ease, refreshing our offering to our core customers, and continuing to deliver the uniquely Virgin customer experience Australians know and love. 


We’re a winning team and we attract the best: challengers, innovators, and seriously fun individuals with big hearts. At Virgin Australia Group, we pride ourselves on recruiting the right people to join our team and help us rise to the challenges ahead. No matter our role – we are united by our ambition to be the most loved airline in Australia, and always go one step further for our customers, colleagues and our wider community.

Advertised: E. Australia Standard Time

Application close: E. Australia Standard Time

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