Bring on wonderful careers.

We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.

Like any good mission, this one starts with our people.

Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.

Job Overview

  • Work type:

    Full Time

  • Location:


  • Job type:

    Digital & eCommerce, IT

  • Applications close:

Product Owner, NDC (New Distribution Capability)

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing:

This role sits as part of the Distribution team, driving the strategy and execution related to how Virgin Australia distributes its products to the direct and indirect sales channels. 

As the Product Owner of New Distribution Capability (NDC) you will be responsible for converting the NDC product roadmap into an actionable backlog for delivery, prioritising quarterly to meet the objectives set in the Distribution strategy in a systematic manner. You will do this in support of the go to market strategy with oversight and alignment of the NDC Sabre product (and its surrounding dependencies). 

Your role will be to balancing feasibility, quality, value and overall health of the product from inception to BAU and operations. 

You will maximise the Air booking profitability in Distribution channels and will ensure that the NDC product delivers both commercial and customer objectives. You will do this by coordinating the delivery of new product features and capabilities to align with Virgin Australia’s NDC value proposition.

This will include but not be limited to;

  • Maximise the product value by being ‘fit for purpose’ for onboarding key integration partners. 
  • Understand and monitor the operational costs and benefits of the NDC solution 
  • Responsible for leading the team's delivery, making sure they know what to focus on and have enough detail and runway to deliver. 
  • Identify, define and improve broken, fragmented or non-functional experiences in the NDC distribution channel. 
  • Review all requests from the Manager, Retailing Platforms, including dependencies. 
  • Generate a preliminary list of features including customer centric, business mandatory and non-functional requirements. 
  • Define high level sprint goals using performance against service level objectives as key inputs. 
  • Work with the scrum master and lead the definition of epics to enable detailed user stories to be developed (including user outcomes, solutions, etc.) 
  • Prioritise sprint drops based on effort and impact on product goals including calculated trade-offs on technical debt and non-functional requirements. 
  • Review and approve the story/task level product requirements. 
  • Set acceptance criteria for features and go/no-go criteria for solution go-to-market. 
  • Iterate on solutions, epics, user stories, prototypes. 
  • Iterate on design and test with users, and trade partners 
  • Demonstrate new features and non-functional requirements to stakeholders/team. 
  • Drive user testing and retro/reviews 
  • Refine outline of next sprint/release and go-forward optimization plan, if needed 
  • Accountable to measure, report and achieve product delivery KPIs for the epics and sprint drops. 

Who we’re looking for:

You will have expert knowledge in airline product development with a proven track record in delivering complex projects. You will be versed in working in an agile environment, leading agile projects and cross functional teams. You will have highly developed stakeholder management skills with ability to interact at all levels of a complex organisation as well as with external stakeholders. You will have a data driven approach sing analytics to identify opportunities to improve capabilities.

Ideal Technical Requirements:

  • Ability to use Postman (or similar) to query an NDC API to parse, create, and read XML
  • Hands on technical experience with Automated API Testing and management
  • Ability to read NDC Schema definition Files (XSD's)
  • Ability to use Browser stack
  • Ability to troubleshoot scenarios using the NDC APIs
  • Ability to support internal and external stakeholders on best practice NDC implementations

Ideal Industry Knowledge:

  • Good understanding of legacy Systems (PSS, ticketing, PNR's)
  • Good understanding of the industry vision with Offers & Orders
  • Good understanding of general aviation distribution concepts (both technical and commercial)
  • Exposure to Industry Standards

What you’ll get from us:

  • We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to);
  • Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
  • Flexible working arrangements (including work hours and work from home)
  • Discounts on travel insurance, car hire, accommodation and experiences worldwide
  • Discounted Virgin Australia Lounge membership
  • Hospitality, retail, technology, beauty services and wellness discounts
  • Wellness support, including the betterme digital wellbeing platform
  • A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
  • Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We’re ready to hear from you. Apply now.

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