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Manager, Inside Sales

  • Job Number: 506325
  • Work type: Full Time
  • Location: Brisbane
  • Categories: Business Development, Account Management, Sales - Outbound

Hello. We’re Virgin Australia. And we’re back (in a big way). 

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.   

What you’ll be doing: 

Reporting to the General Manager of Sales you will lead the Inside Sales function, driving inside sales for Mid to Large-Market, Groups and Trade. The objective of the Manager, Inside Sales role is to develop and execute the Corporate Tele-sales strategy for Virgin Australia. This role will lead a highly process driven team of Inside Sales Executives and includes the management of sales systems and frameworks to ensure optimal customer and organisational outcomes. This role will also have the responsibility of increasing Virgin Australia’s share of Group travel within Australia.

Key role responsibilities:

  • Position Inside Sales to achieve sales budgets and growth in revenue and market share
  • Lead highly efficient corporate tele-sales operations that underpin overall Sales group optimisation
  • Lead and Coordinate sales process and technology projects to meet tight deadlines
  • Use customer and reporting insights to drive continuous process and engagement improvements within Corporate & Group sales
  • Develop and implement best-in-market Tele-sales delivery framework
  • Lead the scoping of technology to support the ongoing management and enhancement of the Inside Sales functions 
  • Research and discover innovative methods to improve Corporate Sales call centre (outbound) & Group Sales efficiencies and effectiveness
  • Drive and improve team engagement, fostering a positive supportive, collaborative and proactive work culture, providing coaching, mentoring, development and training opportunities for all team members
  • Support the Sales strategy to drive improved market share for accounts within the Inside Sales portfolio’s

What we're looking for:

  • Extensive outbound call centre (Corporate) experience
  • Ability to develop highly-process driven teams and frameworks to support high customers volumes
  • Strong call-centre leadership experience and ability to manage varied responsibilities
  • Knowledge of travel / airline business and industry 
  • Demonstrated results in highly process-driven commercial environments, including revenue and/or P&L accountability
  • Experience managing teams within lean, agile environments
  • Strong ability to manage project workload and competing project priorities

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to): 

  • Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year) 
  • Flexible working arrangements (including work hours and work from home) 
  • Discounts on travel insurance, car hire, accommodation and experiences worldwide 
  • Discounted Virgin Australia Lounge membership  
  • Hospitality, retail, technology, beauty services and wellness discounts 
  • Wellness support, including the betterme digital wellbeing platform  
  • A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial 


The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.  

Ready to apply?  

We’re ready to hear from you. Apply now. 


  • Advertised: E. Australia Standard Time
  • Applications close:

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