Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

As a Digital Production Operations Analyst,, you will help implement and support the digital and distribution systems and applications that deliver revenue for the Virgin Australia group ensuring commercial, customer & compliance objectives are met.

What you'll be doing...

• Supporting the ongoing operation, maintenance and performance of Virgin Australia's customer-facing digital platforms.
• Assisting with digital enhancements, configuration changes and production releases across customer-facing platforms.
• Working closely with business stakeholders and technology partners to understand requirements and support the delivery of solutions.
• Monitoring platform performance, analytics and customer feedback to identify opportunities for improvement.
• Supporting incident and outage management processes and helping coordinate timely issue resolution.
• Developing reports, dashboards and insights that support business decision-making and continuous improvement.
• Contributing to initiatives that enhance customer experiences and support commercial outcomes.

You'll be great in this role if you have...

• Experience supporting digital platforms, websites, applications or customer-facing technology environments Experience supporting websites, digital platforms, applications or customer-facing technology solutions.
• Strong stakeholder engagement and communication skills with the ability to work across business and technology teams.
• Strong analytical and problem-solving skills with a proactive approach to identifying improvements.
• An understanding of system lifecycle management, production support, release processes or incident management.
• The ability to manage multiple priorities and work effectively in a fast-paced environment.
• A customer-first mindset and a passion for delivering great digital experiences.
• Experience in aviation, travel or other customer-centric industries will be highly regarded.

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
• One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.