Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing:

As a Central Reservations Control System Analyst, you’ll play a key role in supporting, maintaining and enhancing our core reservation, departure control and associated airline systems. You’ll combine your technical (especially Sabre) expertise with a strong understanding of airline operations to deliver reliable, high-performing systems that support our people and our customers every day.

Working closely with a broad range of internal teams, external vendors and operational stakeholders, you’ll build trusted partnerships and help drive strong business outcomes and user satisfaction.

     You’ll also:

• Partner with cross-functional teams to ensure system issues and risks are identified, managed and escalated appropriately
• Investigate, respond to and resolve system incidents raised by internal and external stakeholders
• Prioritise and deliver system changes that maintain stability and improve performance
• Contribute to system upgrades and continuous improvement initiatives
• Take an end-to-end view of the customer journey when supporting and enhancing systems

You’ll be great in this role if you:

• Champion teamwork through open, proactive and collaborative communication
• Confidently influence and engage with a diverse range of stakeholders and vendors
• Thrive in a team environment with a strong customer-first mindset
• Bring strong analytical thinking and creative problem-solving skills
• Have experience in system support or delivery, ideally within aviation or travel
• Communicate complex information clearly and concisely, both verbally and in writing
• Take pride in delivering high-quality work with strong attention to detail

     Desirable but not essential…..

• Experience in the aviation or travel industry, particularly in reservations and/or airport check-in
• Tertiary qualifications in Information Management, Business Management or a related discipline (or equivalent practical experience)
• Previous exposure to system support or system delivery environments
• Experience working with vendors or supporting contract management activities

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
• One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.