• Perth based
• Permanent full-time position
• Leadership role overseeing the Operations Control Centre and Regional Charter ports

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

About Virgin Australia Regional Airlines (VARA)

Recently awarded “Best Regional Airline” VARA predominantly conduct charter services throughout regional Western Australia! VARA is on a growth path, with the recent introduction of our new fleet E190-E2 aircraft. This will enable us to continue to maintain a strong focus on supporting our major clients in the mining industry - the future is exciting! 

What you will be doing…

As our Senior Manager Operations Delivery, you will lead the operational heartbeat of VARA. Reporting to the Head of Cabin Crew & Customer Operations, you will oversee the Operations Control Centre (OCC) and Regional Charter ports, providing leadership to your direct reports to deliver 24/7 operational excellence, resilience, and a strong customer focus.

This is a role for an aviation savvy leader who enjoys solving complex operational challenges, guiding a high-performance team, and driving meaningful change that enhances safety, performance, and the customer journey.

You will…

• Oversee the day-to-day operations across the VARA network being at the centre of coordinating crews, schedules, charter operations, airport services and more.
• Drive on-time performance (OTP), operational resilience, and cost efficiency through collaboration with OCC, Network Planning, Charter Operations and internal/external partners
• Manage critical services including ground handling, catering, cleaning, and freight/cargo
• Prepare and present operational performance reports and lead proactive disruption management
• Model and enforce a culture where safety always comes first
• Analyse schedule performance data, operational trends and stakeholder feedback to identify opportunities for improvement
• Drive initiatives that enhance efficiency, service quality and departmental effectiveness
• Manage key portfolios and improvement projects across the operation
• Coach and mentor your leaders while promoting fairness, inclusivity, open communication and strong collaboration

What you need to be successful:

• 5+years’ leadership experience in a fast-paced environment within operations or OCC environments
• Airline or aviation industry experience would be highly regarded but not mandatory
• Strong stakeholder engagement skills and the ability to influence across functions
• Proven capability in managing complex operations, budgets, and competing priorities
• Advanced problem solving, analytical thinking and communication skills
• Experience driving change and embedding new ways of working across large, multi discipline teams
• Deep understanding of risk management, service delivery and customer experience principles

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home and the office
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.