Bring on wonderful careers.

We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.

Like any good mission, this one starts with our people.

Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.

Job Overview

  • Work type:

    Full Time

  • Location:

    Brisbane, Sydney

  • Job type:

    Digital & eCommerce, IT

  • Applications close:

    E. Australia Standard Time

Senior User Experience Designer (UX)

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing:

Based out of the Virgin Australia HQ in South Brisbane, the position will be offered on a 12 month contract, the Senior UX Designer role will support several guest-facing digital delivery squads that directly impact business revenue and guest experience. This position will be project based.  In this position, you will conduct User Experience Design (UX) practices as a specialty across web and mobile app channels.

 In addition, you will:  

  • Support Virgin Australia's Digital team by applying UX Design principles and methodologies to identify and solve customer problems in the digital experience.
  • Develop user journeys by using data and voice of customer to surface pain points and opportunities to improve the digital experience. Proactively inform stakeholders both within and outside team and department with relevant and timely information.
  • Regularly in contact with users, actively advocates for them as part of the design process.
  • Develop, plan and lead UX design methodologies and processes for briefs, problems, opportunities or initiatives to arrive at successful customer and business outcomes.

 You’ll be great in this role if you

  • Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design
  • Experience leading large projects with external clients or internal stakeholders managing expectations around scope, delivery and outcome. Facilitate design jams/sprints/workshops, applying findings to design thinking activities, drive shared understanding and collaborative design outcomes
  • Ability to get super creative and identify improvements within a highly constrained system
  • Ability to influence outcomes by gathering and balancing business rules, requirements and objectives with medium-complexity customer needs and technical feasibility or viability.
  • Ability to take their product from concepts to high-fidelity ready for handover 
  • Experience in conversion using UX practices and optimisation
  • Bachelor degree in design field or equivalent work experience.
  • A strong portfolio of UX design work
  • Experience building foundational layout and typographic systems
  • Deep experience in interaction, prototyping, and complex design systems.
  • Comfortable facilitating workshops at all stages of the design process
  • Experience in liaising with a broad range of internal and external stakeholders to align key project decisions

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

  • Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
  • Flexible working arrangements (including work hours and work from home)
  • Discounts on travel insurance, car hire, accommodation and experiences worldwide
  • Discounted Virgin Australia Lounge membership
  • Hospitality, retail, technology, beauty services and wellness discounts
  • Wellness support, including the Converge digital wellbeing platform
  • A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
  • Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now

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