Bring on wonderful work.

We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.

Like any good mission, this one starts with our people.

Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.

Job Overview

  • Work type:

    Max Term

  • Location:

    Brisbane, Sydney

  • Job type:

    IT

  • Applications close:

Member Account Specialist

Hello. We’re Virgin Australia. And we’re back (in a big way).

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do. 

Who we’re looking for:

The Member Account Specialist is responsible for ensuring the Velocity Member’s account profile is considered and understood in relation to product, marketing, communications and operations decision-making processes across the Velocity business. The Member Account Specialist is a Velocity Member journey system expert, ensuring we deliver the Velocity program benefits to members. The Member Account Specialist also supports other Virgin Australia programs such as Virgin Australia Business Flyer and Beyond.

This role requires significant relationship management efforts across a number of internal and external stakeholder groups and service providers to enable the successful delivery of campaigns, projects and program changes/enhancements.  A firm understanding of Velocity and VA system solutions and processes is also required to articulate the “bigger picture” and successfully support the future direction of the Velocity program. 
 
**This is a fixed term contract role until 31st March'24 based either in Brisbane or Sydney**
 
What you’ll be doing:
  • Partner with marketing, digital, commercial, financial services and VA teams to educate the wider business on profile and program/member system implications
  • Working with the Velocity, Virgin Australia Business Flyer and Virgin Australia Beyond teams, translate commercial and strategic objectives into practical process and application solutions
  • Participate in the analysis and documentation of commercial and strategic objectives as they relate to solution design, delivery or development
  • Play a key role in the design, support and ongoing maintenance of Velocity’s member status (Tier Upgrade/ Maintain and Downgrade), profile, status, benefits, and recognition
  • Create Change Configuration (CFGs) to request changes to Velocity Member Accounts / Profiles and execute testing for VFF Program, Virgin Australia Business Flyer and Virgin Australia Beyond Program
  • Responsible for Sabre FCCS (Future Call Centre System) Member Profile requirements and decisions, creation of new test cases and supporting Velocity Air Operations in testing integration and connectivity of Velocity Profile Data between Sabre FCCS and ALMS

You’ll be great in this role if you:

  • Understanding of the Airline industry, including experience working with a GDS
  • Ability to concisely document requirements/ details and proven operations and functional understanding and knowledge
  • Experience in the Sabre reservations platform (including but not limited to reservations, airport DCS, Sabre Sonic Web interface and boarding applications) would be ideal
  • Proven track record of delivering processes and systems solutions
  • Understanding of Loyalty programs and concepts, including CRM and Loyalty Management platforms would be preferable

What you’ll get from us

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to)

  • Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
  • Flexible working arrangements (including work hours and work from home)
  • Discounts on travel insurance, car hire, accommodation and experiences worldwide
  • Discounted Virgin Australia Lounge membership
  • Hospitality, retail, technology, beauty services and wellness discounts
  • Wellness support, including the betterme digital wellbeing platform
  • A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
  • Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

COVID-19

The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.

Ready to apply?

We’re ready to hear from you. Apply now.

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