Hello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing

The primary goal of the Systems Analyst role is to provide exceptional support, maintenance, and enhancement for the core reservation, departure control, and associated airline systems. This entails leveraging deep expertise in system functionality and airline operations to engage with a diverse array of internal and external stakeholders and to foster strong, collaborative relationships that drive elevated levels of business and user satisfaction.

• Collaborate with other departments to ensure system issues and risks are escalated accordingly
• Respond to and resolve problems or issues raised by our internal and external stakeholders
• Maintain our systems by prioritising and delivering changes
• Improve our systems by participating in systems upgrades
• Consider end-to-end customer experience in relation to system support

You’ll be great for this role if you...

• Promote effective teamwork and collaboration through proactive and open communication
• Exceptional ability to influence and communicate effectively with a wide range and level of stakeholders and vendors
• Experience working in a team environment with a strong customer service focus
• Proficiency in innovative problem-solving and analytical skills
• Excellent written and verbal communication skills to convey complex information in a clear and easily digestible manner
• Execute tasks with great attention to detail, ensuring a high degree of accuracy in all aspects of work

Desirable but not essential...

• Tertiary qualifications in a relevant field such as Information Management, Business management or other relevant discipline or equivalent work experience
• Experience in the aviation or travel industry, particularly as a reservations consultant
• Previous experience with system support or delivery
• Exposure to vendor and contract management  

What you'll get from us:

We're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (plus $1000 travel credits per year)
• Flexible and hybrid working, with a mix of working from home and the office
• 'Dress for Your Day' – wear whatever makes you feel great for the type of work you do and the day you have ahead of you
• One of Brisbane's most admired office locations, with South Bank train station, a supermarket, pharmacy, lunch options, the Busway nearby, a rooftop restaurant, onsite gym and South Bank across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and online tools to support your physical, mental, social and financial health.

When everyone is included, everyone wins:

We're all individuals. And we love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTIQ+ community, and anyone else who wants to join us.

Ready to apply?

Working at Virgin Australia isn't just a job. It's a passion that becomes part of you. Are you ready to join us? Get ready for a rewarding experience. Apply today!