Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

As a Leader Crew Culture (Inflight Experience) your role is to lead, support, coach, and develop a team of customer service professionals across cabin. You will ensure compliance to all Virgin Australia Group policies maximising our team's potential and delivering memorable moments every day to every customer.

Reporting directly to the Crew Culture Manager, you will be responsible for monitoring team performance across the airport and in the cabin operational environment. In addition, you will be accountable for managing the health and wellbeing of our team members ensuring a proactive approach to our people's needs.

• Display visible leadership to your team of approximately 150 team members.
• Work alongside our Customer Experience Managers to ensure our people are delivering a truly Virgin experience.
• Proactively support and manage the health and well-being of all team members and their needs.
• Work closely with your leader and people partners to reach positive outcomes on all people matters.
• Develop and monitor your team members’ performance in line with Virgin Australia’s strategic vision and purpose, taking proactive steps where needed.
• Drive motivation and engagement and foster an environment of strong teamwork.
• Be responsive and solutions focussed to emerging people matters that may impact the effective running of the operation.

What you need to be successful:

• Minimum year 12 qualifications or equivalent 
• Leadership experience in leading large diverse teams in a fast-paced business 
• Leading remote workforces to achieve positive personal and business outcomes 
• Aviation experience in airports and/or cabin operations 
• Trusted people leadership capability 
• Demonstrated ability to influence and engage business leaders 
• Emotional intelligence; the ability to read, monitor and understand behaviours and respond to affect positive outcomes 
• Ability to drive positive customer outcomes through a large diverse workforce 
• Visible leadership 
• Good understanding of working to the scope of an Enterprise Bargaining Agreements 
• Strong understanding of change management principles, techniques and tools 

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We’re ready to hear from you. Apply now.