Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

We currently have an exciting opportunity available for an Airport Standards Lead to join our Airport Standards and Systems team.

The Airport Standards team is responsible for the design and implementation of process, procedures & standards that enables best practice guest experience and operational performance in Virgin Australia’s Domestic and International airports, aligned to Virgin Australia’s strategic vision.

As the Airport Standards Lead you will be the subject matter expert for all our Guest Services and Airport-Movement Coordinator (AMCO) standards and procedures. In this role you will also train and mentor a team of Airport Standard Advisors.

What you’ll be doing:

• Engage with internal and external stakeholders to create and implement procedures for new initiatives and projects
• Support and influence the Airport Standards Advisors in their daily roles building skill and knowledge
• Collaborate with airport leaders and front-line teams to identify deficiencies in process and make recommendations for improvement
• Work with the Safety and Compliance Manager to ensure regulatory compliance and understand trends and audit outcomes that may result in procedural changes
• Own the communication portfolio for airport standards seeking continuous improvement and effective distribution of information

You’ll be great in this role if you:

• Minimum 12-months experience in Guest Services
• Demonstrated leadership experience in airport operations
• Sabre Interact experience
• Natural ability to interpret policy and promote the importance of adhering to policy and standards
• Experience working with a diverse range of stakeholder groups (both internal and external)
• Understanding of the dynamics of airport operations
• Proficient in Microsoft suite of applications
• Exceptional customer service skills and mindset 

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the Converge digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules: 

• We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.