Hello. We’re Virgin Australia. And we’re back (in a big way).

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do. 

What you will be doing

As the Flight Operations Technical Support Officer (Technical Writer), you will oversee the management of the suite of Flight Operations manuals. Collaborating closely with the Flight Operations management team, you will play a key role in developing and documenting content to ensure high-quality standards are maintained within the manuals.

In this role, you will also assist in executing and coordinating technical and operational support functions alongside the Flight Operations management team. Working in conjunction with other departments, you'll be responsible for evaluating and implementing regulatory changes while ensuring compliance is upheld at all times.

In addition, you will,

• Liaise with company manual Controlling Authorities to harmonize procedures
• Execute the review & update processes of the Operations Manual suite, supplementary operational instructions, and other ancillary controlled documentation functions
• Action & administer requests for the publication of new manuals, revisions to existing manuals
• Liaise with Jeppesen for all EFB, charting and Ground Control products and content.
• Provide administrative and technical support for special projects as directed by the Operations Information Manager

You'll be great in this role if you: 

• Demonstrated experience within an Airline operational environment
• Exceptional administrative skills including intermediate-level MS Word, Visio, Excel & Outlook
• Experience and expertise in analysing issues to write reports/assignments using sound grammatically correct English.
• An understanding of Civil Aviation Safety Authority (CASA) regulations and experience with Jeppesen EFB solutions.
• Ability to partner and collaborate with internal and external stakeholders
• Tertiary qualifications in Aviation and/or a pilot's license will be highly regarded

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home and the office
• One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.