We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do. 

What you’ll be doing:

Reporting to the Head of Airport Operations (Mainline), the Sydney Airport Manager will lead Virgin Australia’s mainline airport operations (both Guest Services and Ramp Services). You will ensure the highest levels of safety, service excellence, and operational efficiencies are delivered in line with the Virgin Australia Group Strategy.

In addition, the Airport Manager will be responsible for identifying opportunities for continual improvement and introducing operational efficiencies.

• Contribute to, plan, and execute the Airport Experience strategy focused on the delivery of airport services.
• Own relationship with key stakeholders (e.g. Workforce planning, Airport Operations Delivery Manager, CEMs, and Ramp Duty Leaders) to ensure consistency in planning and execution of the operational plan.
• Work collaboratively with Airport Managers to drive consistency across our airport operations.
• Drive efficiencies through managing a sustainable, productive, and efficient resource plan that supports operational excellence.
• Drive ancillary sales at all customer touchpoints ensure compliance with policy and reduce revenue leakage.
• Identify opportunities for continuous improvement across the airport leading to more efficient and streamlined processes reducing complexity and increasing productivity.

You’ll be great in this role if you:

To be successful in this role you will have solid experience in stakeholder/contract management ideally within an airline operation. You will have excellent verbal and written communication skills including experience in developing business proposals. You will be required to travel at times so flexibility and the ability to work in a fast-paced 24/7 environment is required.

• Minimum 5 years’ experience leading large customer/operational workforces.
• Demonstrated people leadership and motivating large teams.
• Proven experience in strategy execution and KPI achievement.
• Excellent attention to detail and meticulous accuracy.
• Good problem-solving skills.
• Solid time management and prioritisation skills.

Please note: This is a 12-month opportunity.

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We’re ready to hear from you. Apply now.