Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing:

As the Operations Support Manager – Ramp, you’ll play a key role in driving the performance of our domestic and international ramp operations. Working closely with the Airport Manager and Ramp Duty Leaders, you’ll lead initiatives that enhance safety, efficiency, and customer experience across the board.

You’ll collaborate with internal teams and external partners to uphold the highest operational standards while supporting Virgin Australia’s transformation strategy. Together with the Airport Operations Support Manager – Customer, you’ll champion a unified “one team” approach across both above and below wing operations.

A core part of your role will be owning and developing the Relief Ramp Duty Leader program, ensuring a strong succession pipeline and empowering future leaders within the ramp team. 

You’ll be great in this role if you:

• Have a valid driver’s licence
• Can get the clearances you need (ASIC and ADA Level 2/3)
• Know your way around airport operations
• Are great at connecting with leaders and getting them on board
• Can read the room and respond in a way that brings out the best in people
• Love leading big, diverse teams and making a real impact on the customer experience
• Build strong relationships and know how to keep stakeholders engaged
• Have a qualification in aviation or something similar (bonus points)
• Have ramp experience with an airline (even better)
• Understand how business works and make smart decisions (nice to have)
• Know how to get projects over the line and manage change smoothly (also nice to have)

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the Converge digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.