Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.  

Candidates must be Brisbane based, or willing to relocate. 

About the role: 

The Digital Production Operations Analyst plays a critical role in supporting and implementing the digital and distribution systems that drive revenue for the Virgin Australia group. This role ensures that commercial, customer, and compliance objectives are consistently met across key platforms. 

Working closely with both internal teams and external partners, the Analyst will prioritize enhancements, manage issues, and resolve defects to deliver an exceptional customer experience. This includes ensuring the smooth operation of core customer-facing applications and platforms such as websites, mobile apps, and booking engines, with a focus on maximizing revenue. Additionally, the role is responsible for the ongoing support and maintenance of these systems, establishing processes and procedures to effectively manage issues and maintain seamless operation across all core digital platforms. 

You’ll be great for this role if you have: 

• Bachelor’s degree in IT, Digital or a related field, or equivalent experience 

• Proven experience working in a commercial environment, with 2+ years of relevant experience in IT or Digital 

• Strong experience managing multiple products, with knowledge of project and system lifecycles 

• Expertise in software development lifecycle management for quality and efficient delivery 

• Excellent communication skills, with the ability to engage and present at the executive level 

• Ability to collaborate with stakeholders, align with strategic goals, and prioritize product roadmaps

• Data-driven, analytical approach to business improvement, focused on teamwork and results 

• Proven ability to build strong relationships and ensure stakeholder satisfaction 

• Team player who works well with cross-functional stakeholders 

• Proficient in analytics, IT systems, mobile platforms, and website technologies (including IBE) 

Desirable but not required: 

• Business Analysis certification or formal training 

• Experience in the airline industry 

• Experience in software development 

• Proficiency with corporate booking engine tools 

• Demonstrated success in managing and optimizing digital platforms 

• Experience in merchandising and retail strategies 

• Strong knowledge of airline fares and ticketing processes 

• Solid understanding of digital marketing principles and strategies 

What you’ll get from us :

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):  

• Discounted flights for you and your loved ones (plus $1000 travel credits per year)  

• Flexible and hybrid working, with a mix of working from home and the office  

• ‘Dress for Your Day’ – wear whatever makes you feel great for the type of work you do and the day you have ahead of you  

• One of Brisbane’s most admired office locations, with South Bank train station, a supermarket, pharmacy, lunch options, the Busway nearby, a rooftop restaurant, onsite gym and South Bank across the road  

• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide  

• Cheaper hospitality, retail, technology, beauty and wellness services  

• Free counselling and online tools to support your physical, mental, social and financial health.  

When everyone is included, everyone wins !

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTIQ+ community, and anyone else who wants to join us.  

Ready to apply?  

Working at Virgin Australia isn't just a job. It's a passion that becomes part of you. Are you ready to join us? Get ready for a rewarding experience. Apply today!