Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing:

The Loyalty Platform Specialist liaises with business stakeholders to provide advice on the capabilities of the Core Loyalty Platform. With a solution-focused mindset, you will make recommendations on how the business can achieve key objectives in an innovative and challenging environment and implement them.

You’ll be great in this role if you:

• Come with 3+ years Experience in working with and managing relationships with software and systems Vendors
• Have a proven track record of solution design, analysis, configuration and testing relating to loyalty systems
• Are experienced working on ALMS or other major loyalty platforms
• Have strong interpersonal, verbal reasoning and analytical skills to interpret business needs and translate into tangible solutions
• Enjoy managing multiple stakeholders to influence outcomes and solutions
• Can communicate commercial strategies into technical solutions and translate this to the business stakeholders
• Have a tertiary degree or similar in related discipline
• Understand Project Management Methodology – PRINCE2 or PMBOK (desirable)
• Have previous Business Analyst experience (desirable)

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the Converge digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.