Step into an exhilarating journey with Velocity Frequent Flyer Virgin Australia’s award-winning loyalty program with over 13 million members and counting. We make rewards fast and meaningful from dream holidays and upgrades to retail, fuel, and everyday perks.

We’re looking for a Head of Financial Services Growth and Strategy to lead the next phase of growth across our financial services portfolio. This pivotal role will shape the long-term strategy, unlock new revenue opportunities and drive performance across existing and emerging financial services partnerships. Reporting to the GM Commercial, you’ll play a key role in accelerating growth, enhancing customer lifetime value and strengthening Velocity’s position as one of Australia’s most powerful loyalty ecosystems.

What you’ll be doing

As the strategic leader of Velocity’s financial services portfolio, you’ll define and deliver the roadmap that drives sustainable growth across our partnerships and propositions. You’ll identify new opportunities, optimise existing products and work cross-functionally to bring innovative financial services experiences to millions of Velocity members.

Key Responsibilities

• Define and execute the financial services growth strategy, identifying new revenue streams, product adjacencies and partnership opportunities that expand the Velocity ecosystem.
• Own the commercial performance of the financial services portfolio, delivering revenue, margin and customer value targets.
• Identify, evaluate and launch new financial services propositions, including fintech partnerships and innovative commercial models.
• Optimise the performance of existing financial services partnerships, unlocking additional value through pricing, portfolio mix and commercial strategy.
• Drive data-led growth across acquisition, engagement and retention, embedding experimentation and continuous optimisation frameworks.
• Lead the development of investment cases and commercial strategies supported by robust financial modelling and strategic insight.
• Represent Velocity in senior partner engagements and complex commercial negotiations, building long-term, high-value relationships.
• Lead and inspire a high-performing team while influencing senior stakeholders across Velocity and Virgin Australia to deliver strategic growth outcomes.

You’ll be great in this role if you:

• Bring deep financial services expertise, ideally across credit, payments or fintech, with a track record of delivering commercial growth through strategic partnerships and innovative propositions.
• Demonstrate strong commercial leadership and advanced sales capability, with experience negotiating and scaling high-value partnerships.
• Have a sophisticated understanding of loyalty ecosystems, customer acquisition and engagement strategies, and how financial services products drive member value.
• Combine strong business modelling and behavioural analytics capability to evaluate opportunities, shape strategy and optimise portfolio performance.
• Thrive in agile, high-growth environments, influencing senior stakeholders and leading teams to deliver complex, enterprise-level initiatives.

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the betterme digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.