Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing:

As the Product Specialist – Pets in Cabin, you’ll take the lead in shaping and growing Virgin Australia’s unique Pets in Cabin offering. You’ll be responsible for driving product performance, enhancing the guest and team experience, and identifying opportunities to optimise and scale the program. Using data-driven insights and working closely with cross-functional teams, you’ll champion continuous innovation and contribute to revenue growth while ensuring our furry travellers, and their humans, enjoy a seamless journey.

This is initially a maximum term contract opportunity through until 30 June 2026.

You’ll be great in this role if you:

• Have 5+ years of experience in travel, pet-related services, or product development—and love turning ideas into real-world impact
• Bring 3+ years of product management experience and know how to take a product from concept to commercial success
• Are a relationship-building pro who knows how to keep stakeholders happy and engaged
• Can manage projects like a boss—on time, on budget, and with great results
• Have a solid background in eCommerce and understand what makes customers click
• Know how to influence without authority and can balance competing priorities with ease
• Have a knack for building strong partnerships and keeping them thriving
• Can translate complex ideas into clear, compelling stories that get people on board
• Take a structured, analytical approach to solving problems and improving performance
• Understand budgeting and forecasting—and how to make the numbers work for you
• Know the ins and outs of digital merchandising and how to boost conversion rates
• Are comfortable using analytics and reporting tools to guide decisions
• Hold relevant tertiary qualifications that support your expertise

Bonus points if you also have…

• Experience in pet-related services or products (because pets + planes = pawesome
• A background in managing revenue in a commercial setting
• Airline or travel industry experience
• Hands-on experience with digital booking engines or shopping cart platforms
• Project management certification or experience in fast-paced environments
• Familiarity with digital optimisation tools like Adobe Target
• An understanding of digital purchasing behaviour and what drives customer decisions
• Experience with airline reservation systems like Sabre

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the Converge digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.