Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing

Reporting to the Airport Manager, The Airport Operations Support Manager – Ramp (Sydney), will work collaboratively with the Airport Manager and Ramp Duty Leaders to optimise the performance of the domestic and international operations.

You will engage with key internal and external stakeholders, to ensure the highest standards of safety and performance, deliver all aspects of the customer value proposition, and continue to execute Virgin Australia’s ongoing transformation strategy to ensure continuous improvements across the Ramp operations.

Working with the Airport Operations Support Manager - Customer on all aspects of the above and below wing airport operation ensuring a “one team” approach. You will own the end-to-end relief Ramp Duty Leader program to develop an effective succession plan for our leaders.

You’ll be great in this role if you…

• Support the Airport Operations Support Manager, Customer in all aspects of emergency response, including practice, planning, and readiness activities.
• Work collaboratively with Ramp Duty Leaders to identify hazards, and near misses and continuously improve safety reporting.
• Proactively liaise with other operational areas within and third-party suppliers to ensure optimal operational performance.
• Work jointly with the Airport Operations Support Manager, Customer on all aspects of airport operations and “one team” alignment.
• Point of escalation for triage of non-compliance to SOPs and serious incidents including (aircraft damage events) and support as needed and take immediate corrective action.
• Manage business processes and systems across a complex and dynamic operation to streamline work practices for ramp operations.

Key requirements:

• Valid State Drivers Licence.
• Ability to hold ASIC.
• Ability to hold ADA Level 2/3
• Operational experience in aviation
• Ability to drive positive customer outcomes through a large diverse workforce.
• Networking and stakeholder management

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
• One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We’re ready to hear from you. Apply now.