Head of Operations Risk & Business Support

Hello. We’re Virgin Australia.
We’re the airline that does things differently. The Virgin way. With big ambitions and a bold commitment to making flying better than "nice," we’re creating extraordinary experiences for our guests. Safety sits at the heart of everything we do—in the air, on the ground, and in our workplaces. To achieve this, we need exceptional leaders passionate about driving safety, resilience, and innovation.

Your Role

As the Head of Operations Risk & Business Support you’ll oversee Virgin Australia’s Safety Management System (SMS) and associated risk and compliance frameworks, ensuring they align with our goals and industry best practices. You'll lead strategic safety initiatives, champion safety culture, and drive operational excellence.

What You’ll Do

• Shape SMS Strategy: Drive the implementation and evolution of the SMS to support business growth and safety objectives.
• Lead Risk Management: Develop frameworks to measure and improve risk controls while analysing safety data for proactive solutions.
• Data Reporting: Shape and drive reporting processes, systems and governance packs
• Strengthen Emergency Preparedness: Oversee crisis response programs, from planning to annual exercises, ensuring readiness across all divisions.
• Collaborate & Lead: Work with senior leaders to align safety and resilience goals with broader company strategies.
• Regulatory Engagement: Act as a central coordinator for regulatory compliance, including Air Operators Certificate (AOC) changes and CASA liaison.
• Data-Driven Insights: Use safety data to guide decision-making and maintain measurable safety performance targets.

What You’ll Bring

• Deep knowledge of aviation safety standards (ICAO, CASA) and risk management principles.
• Strong leadership skills with a strategic mindset.
• Expertise in analysing and applying safety data for effective decision-making.
• A commitment to Workplace Health and Safety and continuous improvement.

Why You’ll Love This Role

At Virgin Australia, diversity and inclusion aren’t just buzzwords—they’re our culture. You’ll join a team where your ideas are valued, and your work will have a lasting impact on one of Australia’s most iconic brands. With opportunities for personal growth and professional development, this is more than a job—it’s a career-defining opportunity.

And don’t forget the perks…

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year) 
• Flexible working arrangements (including work hours and work from home) 
• Discounts on travel insurance, car hire, accommodation and experiences worldwide 
• Discounted Virgin Australia Lounge membership  
• Hospitality, retail, technology, beauty services and wellness discounts 
• Wellness support, including the Converge digital wellbeing platform  
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial 
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you 

Ready to Lead the Way?
Apply now and help us redefine safety excellence in aviation!