Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions. 

Candidates must be Sydney based, or willing to relocate.

About the role:

We’re seeking an Analytics Associate who will play a pivotal role in transforming data into actionable insights that drive business decisions. You’ll work closely with squads to analyse member and partner behaviour, enabling teams to optimize program design, enhance member experiences, and strengthen partner engagement. Your insights will support key business objectives and help shape strategies that create value and align with squad OKRs.

You’ll be great for this role if you have:

• 2+ years of experience in analytics or insights, focused on driving business results.
• Strong ability to analyze large datasets and generate actionable insights.
• Experience in marketing campaign targeting and post-campaign analysis, using test-and-learn methods.
• Proficient in SQL, Python, or similar tools.
• High level of data literacy and numeracy.
• Collaborative mindset with strong teamwork skills.
• Excellent written and verbal communication.
• Solid understanding of statistical methodologies.

Desirable but not required:

• Degree or post-graduate qualification in marketing, business, mathematics, analytics, or related fields.
• Experience in loyalty programs or loyalty marketing.
• Familiarity with agile practices, including SCRUM and Kanban.
• Experience in building and designing self-serve reports and dashboards.
• Proficiency in Power BI, Tableau, or similar visualization tools.
• Experience with Databricks.
• Knowledge of statistical modelling techniques.
• Strong problem-solving skills and commercial acumen.
• Understanding of the airline, financial services, or retail industries.

What you’ll get from us 

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to): 

• Discounted flights for you and your loved ones (plus $1000 travel credits per year) 
• Flexible and hybrid working, with a mix of working from home and the office 
• ‘Dress for Your Day’ – wear whatever makes you feel great for the type of work you do and the day you have ahead of you 
• One of Brisbane’s most admired office locations, with South Bank train station, a supermarket, pharmacy, lunch options, the Busway nearby, a rooftop restaurant, onsite gym and South Bank across the road 
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide 
• Cheaper hospitality, retail, technology, beauty and wellness services 
• Free counselling and online tools to support your physical, mental, social and financial health. 

When everyone is included, everyone wins 

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTIQ+ community, and anyone else who wants to join us. 

Ready to apply? 

Working at Virgin Australia isn't just a job. It's a passion that becomes part of you. Are you ready to join us? Get ready for a rewarding experience. Apply today!