Bring on wonderful careers.

We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.

Like any good mission, this one starts with our people.

Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.

Job Overview

  • Work type:

    Full Time

  • Location:

    Brisbane, Melbourne, Sydney

  • Job type:

    Velocity Frequent Flyer, Customer Experience & Product

  • Applications close:

Partnership Specialist Financial Services

Hello. We’re Velocity Frequent Flyer, one of Australia’s largest loyalty programs. With more than 11 million members (and counting!), we live and breathe travel, and we love sharing our passion for memorable experiences with our members.

Imagine being immersed in a world where every day is an adventure, where you have the power to turn dreams into reality. Where you’re a part of a team that’s rewriting the rules for how loyalty programs work and what they can bring to members. That’s the journey you’ll be on in our team. Enabling members to redeem their points fast for breathtaking getaways, financial benefits, shopping experiences and a whole lot more. All the while benefiting from a role that is part of the Virgin Australia Group, with all the exciting perks, support and opportunity available to our team members.

What you’ll be doing: 

The role of Partnership Specialist Customer Success, Financial Services Partnerships sits within the Commercial team at Velocity Frequent Flyer and reports to the Head of Financial Services Partnerships (with day-to-day reporting into the Customer Success Manager). The role is integral to ensuring that the Velocity program and partners achieve their business objectives and outcomes.

You’ll be great in this role if you:

  • Have 5 Years + commercial experience in Credit Cards, Consumer Loyalty or consulting environment
  • Come with excellent stakeholder engagement and inter-personal skills with the ability to liaise effectively with multiple stakeholders including partners and senior internal leaders
  • Are a natural at presenting and pitching to all levels within a business
  • Possess strong negotiation skills to navigate through stakeholder relationships and contracts
  • Have the commercial acumen to critically analyse opportunities and business context
  • Are a strategic thinker who can develop concepts that solve partner needs and drive strategic alignment
  • Have knowledge of partner marketing strategies and execution. Demonstrated ability to develop marketing initiatives and drive through to fulfilment
  • Have demonstrated analytical skills and MS Excel proficient; able to develop forecasts and business cases
  • Are comfortable with planning, budgeting, forecasting and reporting; confident assessing context, environment and growth opportunities
  • Have project management experience to lead new programs of work within the partnership
  • Knowledge of and passion for external trends and best practices related to risk in our industry
  • Have a tertiary degree or equivalent
  • Have direct marketing / CRM qualifications & experience or a relevant business degree (desirable)
  • Experience developing and executing strategies that drive deep partner engagement.
  • Have an agile approach to project management methodology (desirable)

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

  • Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
  • Flexible working arrangements (including work hours and work from home)
  • Discounts on travel insurance, car hire, accommodation and experiences worldwide
  • Discounted Virgin Australia Lounge membership
  • Hospitality, retail, technology, beauty services and wellness discounts
  • Wellness support, including the betterme digital wellbeing platform
  • A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
  • Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.


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