Bring on wonderful work.

We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.

Like any good mission, this one starts with our people.

Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.

Job Overview

  • Work type:

    Full Time, Max Term

  • Location:

    Brisbane

  • Job type:

    Customer Experience & Product

  • Applications close:

Business Flyer Product Specialist

Hello. We’re Virgin Australia. And we’re back (in a big way).

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do. 

No matter our role – we are united by our ambition to be the most loved airline in Australia, and always go one step further for our customers, colleagues and our wider community.

Who we’re looking for:

We are looking for someone with a passion for product development, and a desire to create an attractive and seamless product offering for our members.

You will bring expertise across project delivery, strategy, operations, compliance, growth, development, service performance, customer satisfaction, and people leadership. Providing product support to multi-disciplinary service teams, applying strengths where applicable and leveraging subject matter experts within the broader organisation as required to meet product delivery timelines in a fast paced, forward thinking, and innovative environment.

You will be able to engage extensively with peers and others across the organisation to build close collaboration across teams which is needed for successful delivery and operation of services from marketing, operations, technology to sales.

What you’ll be doing:

  • Collaborating with key stakeholders to plan and baseline scope, deliverables, and timing of the projects.
  • Ensuring required resources are in place to deliver the desired program outcomes.
  • Defining, establishing, and delivering product and marketing initiatives aligned to commercial strategies.
  • Play an active role in identifying new growth opportunities within the portfolio and with new partnership opportunities.
  • Developing complete product offering from early-stage research and ideation, to implementation and iteration.
  • Develop, implement, and maintain production timelines across multiple departments.
  • Sets and monitor product goals and assess overall performance of teams utilizing Agile reporting.
  • Craft product messaging, copy and content for assets across critical channels.
  • Own the product deliverables for the marketing function and deliver a product content strategy.

You’ll be great in this role if you:

  • More than five years’ experience in product development or product marketing
  • Experience in Loyalty Product Management
  • Experience in Airline Product Management
  • Demonstrated experience in leading end to end product lifecycle management
  • Proven track record of building strong relationships with a broad set of stakeholders
  • Excellent engagement and influencing skills at different levels.
  • Strong cross-functional experience.
  • Critical thinking, analytical and forecasting skills.
  • Knowledge of B2B distribution market dynamics, participants and customer requirements including internet booking engine (IBE), loyalty systems and payment products
  • Proven track record in delivering features and innovation that grow customer loyalty, attract more revenue and reduce cost

What you’ll get from us

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to)

  • Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
  • Flexible working arrangements (including work hours and work from home)
  • Discounts on travel insurance, car hire, accommodation and experiences worldwide
  • Discounted Virgin Australia Lounge membership
  • Hospitality, retail, technology, beauty services and wellness discounts
  • Wellness support, including the betterme digital wellbeing platform
  • A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
  • Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

COVID-19

The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.

Ready to apply?

We’re ready to hear from you. Apply now.

Apply now

Back to search results