Bring on wonderful work.

We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.

Like any good mission, this one starts with our people.

Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.

Job Overview

  • Work type:

    Full Time

  • Location:


  • Job type:

    Customer Service

  • Applications close:

    AUS Eastern Daylight Time

Guest Services Advanced - Sydney

The Customer Service Delivery team are currently seeking interest for Guest Services Advanced in Sydney from current or former staff.

Guest Services Advanced are responsible for coordinating various areas to deliver the best guest experience through the application of specialised operational knowledge. You will fulfil both core and technical functions within the guest services environment, working closely with your peers to maximise operational efficiency, and support the Customer Experience Managers in achieving KPIs.

Additionally you will oversee a small number of staff carrying out Guest Services duties with the aim of providing the best possible service within their control. 


To be successful for the opportunity you will have;

  • A passion for delivering exceptional guest care, whilst demonstrating resilience and commitment to our brand;
  • Proven experience and/or capability to problem solve, make decisions and take ownership of challenging situations;
  • System knowledge of Sabre Interact;
  • A high level of operational situational awareness to ensure safety, service delivery, team work and on time performance (OTP) is achieved;
  • Excellent communication skills, including oral and written;
  • A great attitude and be a role model for other team members.


  • a minimum 6 months current or previous relevant experience with Virgin Australia;
  • the ability to implement, teach and upskill team members;
  • 100% compliance and currency in all requirements of current role including V-Learn and DGs;
  • a record of meeting performance expectations

If you are a current team member please speak to your Leader Crew Culture prior to submitting your application.

If you are a previous team member we'd love to have you back.


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