Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing:

In this role, you’ll be the go to support for our Manager, Insurance, helping keep things running smoothly behind the scenes. You’ll make sure insurance services for the Virgin Australia Group are delivered on time and with precision. From managing processes to solving challenges, you’ll play a big part in protecting our business and making a real impact every day.

You’ll be great in this role if you:

• Bring 2–3 years of experience in General Insurance, ideally within an underwriting or broking role
• Have strong mathematical and analytical skills, with the ability to think critically and review diverse operational areas for potential risk
• Can spot trends, provide clear advice, and recommend actions to mitigate risk
• Build and maintain great relationships with internal teams and external partners
• Are confident using systems and have solid computer skills, including Microsoft Word and Excel
• Pay close attention to detail and thrive when working to tight deadlines

Bonus points if you…

• Have Tier 1/Tier 2 compliance or claims management experience
• Understand the General Insurance or Aviation Insurance markets
• Have worked with aviation operations or regulations (e.g., CASA, CACL, IATA, Montreal Convention)
• Bring advanced Excel skills, Power BI experience, or exposure to Oracle
• Know your way around commercial contract reviews and negotiations from an insurance or risk perspective.

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the Converge digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.