Step into an exhilarating journey with Velocity Frequent Flyer Virgin Australia’s award-winning loyalty program with over 13 million members and counting. We make rewards fast and meaningful — from dream holidays and upgrades to retail, fuel, and everyday perks.

What you’ll be doing: 

As the Commercial Partner Operations Specialist, you’ll play a key role in taking Velocity to the next level. You’ll be the bridge between commercial strategy and operational delivery — turning great partnership ideas into seamless system solutions that work in practice.

In addition you will:

• Play a key role in the operational onboarding, support and ongoing maintenance of Velocity’s commercial earn and redemption partners.
• Building and maintaining relationships with vendors, partners and internal stakeholders
• Translating commercial and strategic objectives into practical processes and applications solutions
• Manage input from internal and external sources to understand key improvements to processes and solutions, and develop concepts into business requirements
• Manage and lead the operational delivery of enhancements to the Velocity programs
• Manage the collation and prioritisation of campaigns and change initiatives
• Perform UAT when required on new or enhanced systems or solutions
• Analyse key findings and make recommendations for changes or improvements to the Velocity management team

You’ll be great in this role if you:

• Have strong interpersonal, verbal reasoning and analytical skills
• Possess a general understanding of secure data exchange and account security principles
• Have prior operational delivery experience
• Are from a strong functional and/or systems analysis and development background
• Have a proven track record of delivering processes and systems solutions
• Are comfortable and experienced in communicating complex technical topics to commercial audiences
• Have negotiation and influencing skills
• Have previous experience building successful working relationships with software and systems Vendors and internal stakeholders
• Understand Loyalty programs and concepts

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the betterme digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.