Ground Operations Training & Standards Specialist
FT Maximum Term contract until February 2026

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

Virgin Australia Regional Airlines (VARA) is one of the largest providers of Fly-In-Fly Out charter services in Western Australia and has considerable experience operating both Charter and Regular Public Transport (RPT) services to small and remote communities, allowing our guests to experience Virgin Australia’s award-winning product and services across the regional network.  As VARA continues to expand, we are investing in new aircraft to secure future growth!

What you’ll be doing…

As a Ground Operations Training and Standards Specialist you will deliver high quality solutions, training, and assessment within the Ground Operations space to support the introduction of the E190-E2 aircraft into VARA’s network.

With extensive experience in airport and airline operations and specialised expertise in Ramp and Guest Services, this Specialist will leverage their operational experience and technical writing skills to develop the ground handling policies, procedures, and assessments for the E190-E2 aircraft. They will then use their outstanding interpersonal and facilitation skills to build the capabilities of the front-line teams and conduct comprehensive training and assessment activities to meet the timeframes of the project

You will…

• Manage the ground handling training and assessment plan for the project period and beyond;
• Work closely with VAGP Training Academy to formulate training plans for VARA ground handling operations, finding the most effective and cost efficient pathways;
• Review standards and assessment data to determine strengths and weaknesses with the training and assessment material.
• Prepare ground handling standards and policies for VARA’s fleet, ensuring alignment with VAGP policies and procedures where applicable.
• Identify continuous improvement opportunities relating to ground handling standards as they relate to VARA’s fleet, with the core aim of improving ground handling safety
• Deliver high quality training courses for initial and recurrent training for the project covering classroom, practical, computer-based training and coaching
• Support the project timeframes and budget by delivering training within set timeframes and cost.
• Work closely with the VAGP GSE team to ensure that all required GSE is in place for the induction of the E190-E2.
• Take responsibility for the deliverable actions associated with the induction of the E190-E2 aircraft on behalf of VARA Operations Delivery.

You’ll be great in this role if you have…

• Qualifications and demonstrated experience as a Ground Operations Trainer  - VARA/VAA (F100, A320, B737) would be an advantage
• Experience in the design and delivery of course content
• Demonstrated experience in creating training plans and assessments
• Excellent verbal, written and oral communication skills
• A proven ability to develop and maintain stakeholder relationships

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Flexible working arrangements
• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty, and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now