Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions. 

Candidates must be Brisbane based, or willing to relocate. 

About the role:

As Virgin Australia's Inflight Logistics & Operations Specialist, you will play a critical role in optimising our operation through strong data analysis and performance management. You will manage the end-to-end performance of both 3PL and catering suppliers, ensuring they meet Service Level Agreements (SLAs) and operational KPIs. Your ability to analyse and interpret data will be key in driving continuous improvement in our operation across supplier performance, inventory management, and overall supply chain efficiency. This role requires a strong analytical thinker who can use data-driven insights to support seamless operations, reduce wastage, and enhance inflight services. 

Key Responsibilities:

• Support the management of the warehouse and transport logistics provider to meet SLAs and ensure a seamless supply chain.
• Monitor service providers’ performance, using data to track adherence to SLAs and KPIs, ensuring seamless delivery.
• Use data analysis to identify inefficiencies in supplier operations, driving continuous improvements in supply chain fulfillment and catering performance.
• Support the development and implementation of performance improvement initiatives, leveraging data insights to enhance operational efficiency.
• Support the validation and reconciliation of monthly supplier invoices, ensuring they align with the budget.
• Manage retail reconciliation and wastage reporting, ensuring accurate tracking of retail inventory to minimize losses and improve operational accuracy.
• Collaborate with suppliers to improve service quality, identifying trends and implementing corrective actions to meet business goals.

Who we’re looking for:

• Strong analytical skills, with experience in interpreting data to drive supplier performance improvements and optimize supply chain operations.
• Ability to clearly present data-driven insights to stakeholders at all levels, ensuring that complex information is communicated effectively to support decision-making and drive action.
• Proven ability to perform in high-pressure environments, with experience in data-driven decision-making.
• Experience or interest in aviation or operations, with a focus on performance management and process optimization.

What you’ll get from us 

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (plus $1000 travel credits per year) 
• Flexible and hybrid working, with a mix of working from home and the office 
• ‘Dress for Your Day’ – wear whatever makes you feel great for the type of work you do and the day you have ahead of you 
• One of Brisbane’s most admired office locations, with South Bank train station, a supermarket, pharmacy, lunch options, the
• Busway nearby, a rooftop restaurant, onsite gym and South Bank across the road 
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide 
• Cheaper hospitality, retail, technology, beauty and wellness services 
• Free counselling and online tools to support your physical, mental, social and financial health. 

When everyone is included, everyone wins 
We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTIQ+ community, and anyone else who wants to join us. 

Ready to apply? 
Working at Virgin Australia isn't just a job. It's a passion that becomes part of you. Are you ready to join us? Get ready for a rewarding experience. Apply today!