Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.
Candidates must be Brisbane based, or willing to relocate.
What you’ll be doing
The Senior Business Analyst plays a pivotal role in bringing Virgin Australia’s Digital and Commercial strategy to life; developing features, products, and experiences that our guests and partners love. Embedded within the Digital Squads, you’ll lead the discovery, definition, and delivery of initiatives that enhance our digital performance across retailing, distribution, and core Passenger Service Systems (PSS).
You’ll partner closely with Product Owners, Architects, and Commercial stakeholders to identify and define business problems, build robust business cases, map complex processes, and translate business needs into clear user stories and requirements. You’ll also lead User Acceptance Testing (UAT), support verification activities, and mentor other Business Analysts in the Digital domain.
This role will have a strong focus on Airline Retailing Transformation, leveraging your expertise across core platforms like SabreSonic PSS, and your understanding of next-generation retailing standards such as NDC (New Distribution Capability) and OOSD (Offer, Order, Settle, Deliver).
You’ll be great in this role if you have
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5+ years’ experience as a Business Analyst, ideally within digital, aviation, or large-scale commercial environments
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Proven experience developing and standing up large-scale business cases in complex, cross-functional settings
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Deep domain expertise in Airline Passenger Service Systems (PSS), particularly with SabreSonic
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Strong understanding of next-generation airline retailing concepts including NDC and OOSD frameworks
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Solid understanding of the B2B airline business context, including agency and corporate travel distribution flows
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Experience working with Agile and digital delivery teams, including use of JIRA, Confluence, and digital collaboration tools
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Strong analytical and process documentation skills, able to define, manage, and communicate complex requirements clearly
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Exceptional stakeholder engagement and communication skills, with the ability to influence senior stakeholders
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Strong problem-solving, critical thinking, and data-driven decision-making capabilities
What you’ll get from us
We’re committed to looking after you, with some of the best benefits and conditions in the industry including (but not limited to):
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Discounted flights for you and your loved ones (plus $1000 travel credits per year)
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Flexible and hybrid working, with a mix of working from home and the office
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‘Dress for Your Day’ – wear whatever makes you feel great for the type of work you do and the day you have ahead of you
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One of Brisbane’s most admired office locations, with South Bank train station, a supermarket, pharmacy, lunch options, the Busway nearby, a rooftop restaurant, onsite gym and South Bank across the road
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Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
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Cheaper hospitality, retail, technology, beauty, and wellness services
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Free counselling and online tools to support your physical, mental, social, and financial health
When everyone is included, everyone wins
We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTIQ+ community, and anyone else who wants to join us.
Ready to apply?
Working at Virgin Australia isn’t just a job. It’s a passion that becomes part of you. Are you ready to join us? Get ready for a rewarding experience. Apply today!
