Bring on wonderful careers.

We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.

Like any good mission, this one starts with our people.

Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.

Job Overview

  • Work type:

    Full-Time (Permanent)

  • Location:

    Brisbane

  • Job type:

    Ground Operations, Customer Service

  • Applications close:

    E. Australia Standard Time

Customer Experience Manager

Customer Experience Manager – Brisbane

  • Live your passion for developing people’s potential
  • Permanent full-time position.
  • Based at Brisbane Airport

The Role:

The position is based at Brisbane Airport and, you will work closely with the Airport Operations Support Manager.  This role reports to the Airport Manager Brisbane.

In this exciting and challenging role, you will be accountable for management and oversight of the customer service experience for above-wing airport operations and the in-cabin experience inclusive of the following:

  • Lead the customer-facing team to deliver service excellence at our domestic and international operations on a shift basis.
  • Accountable for a function on shift and work with the other Customer Experience Managers and Ramp Duty Leaders to collectively achieve the key deliverables of safety, on-time performance, efficiency, and overall customer service and operational delivery.
  • Lead and direct the Airport Experience team to execute a seamless operation and manage any impact to our operation daily.
  • Responsible for planning ahead and ensuring the operation is set up for success for the days ahead.
  • Drive high-performance operational outcomes against agreed standards set by the Customer Service Delivery SLT.
  • Lead and inspire our airport and cabin teams on the day to execute service excellence.
  • Support individual capability through working closely with the Leader Crew Culture roles supporting the right guidance and development of our people.

What you need to be successful:

  • Minimum 2 years in the business or equivalent
  • Significant experience in aviation/airline industry
  • Demonstrated ability to influence and engage business leaders
  • Emotional intelligence: the ability to read, monitor and understand behaviours and respond to affect positive outcomes
  • Ability to drive positive customer outcomes through a large diverse workforce
  • Comprehensive understanding of operations and resource management principles
  • Knowledge of SEP, service procedures and guest care

Next Steps.

If you are ready for your next challenge and want to be a part of the Airport Experience Leadership Team, then we encourage you to submit your application now!

 

Applications close Sunday 16th March 11:55pm (AEST) 

Apply now

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