Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice.’ And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing

The primary goal of the Systems Analyst role is to provide exceptional support, maintenance, and enhancement for the core reservation, departure control, and associated airline systems. This entails leveraging deep expertise in system functionality and airline operations to engage with a diverse array of internal and external stakeholders and to foster strong, collaborative relationships that drive elevated levels of business and user satisfaction.

• Collaborate with other departments to ensure system issues and risks are escalated accordingly
• Respond to and resolve problems or issues raised by our internal and external stakeholders
• Maintain our systems by prioritising and delivering changes
• Improve our systems by participating in systems upgrades
• Consider end-to-end customer experience in relation to system support

You’ll be great for this role if you...

• Promote effective teamwork and collaboration through proactive and open communication
• Exceptional ability to influence and communicate effectively with a wide range and level of stakeholders and vendors
• Experience working in a team environment with a strong customer service focus
• Proficiency in innovative problem-solving and analytical skills
• Excellent written and verbal communication skills to convey complex information in a clear and easily digestible manner
• Execute tasks with great attention to detail, ensuring a high degree of accuracy in all aspects of work

Desirable but not essential...

• Tertiary qualifications in a relevant field such as Information Management, Business management or other relevant discipline or equivalent work experience
• Experience in the aviation or travel industry, particularly as a reservations consultant
• Previous experience with system support or delivery
• Exposure to vendor and contract management

What you’ll get from us

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
• One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty, and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social, and financial health
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We’re ready to hear from you. Apply now.