Technical Publisher

• Permanent Full Time Opportunity
• Brisbane Based

We’re the airline that dares to be different. Bold, down-to-earth and built around giving our guests real choice. Safety is our backbone, service is our heartbeat, and our people are our superpower. We blend heart and smarts to deliver experiences that feel good, work brilliantly and bring a spark of fun back to flying and built around giving our guests real choice.

What you will be doing:

As a Technical Publisher, you’ll play a vital role in maintaining the integrity, accuracy, and compliance of Virgin Australia’s operational documentation.

You’ll be responsible for drafting and publishing high quality amendment packages across our manual suite, managing documentation through the full amendment lifecycle. Working with specialised publishing tools and established standards, you’ll produce and maintain controlled documentation including manuals, policies, forms, and Standard Operating Procedures (SOP’s).

This is a detail driven role where precision, accountability and a strong commitment to safety and quality are essential. Reporting through to the Team Leader Technical Publisher you will be responsible for:

• Accurately incorporate changes into source files using specialised publishing tools (XML, Comply365)
• Follow SOP’s, work instructions, checklists and identify any continuous improvements to terminology, processes and SOP’s
• Manage documentation through the full amendment cycle
• Coordinate schedules and approvals with stakeholders, controlling authorities and regulators
• Publish documentation to controlled document platforms on schedule
• Maintain registers, archives and revision tracking systems
• Conduct self-checks, peer reviews and ensure adherence to document standards
• Participate in audits of manuals and documentation systems
• Support stakeholders in improving submission quality
• Maintain and archive courseware accurately
• Support the design of training templates
• Support ad hoc design work including templates, logos and communication
• Assist with newsletters and safety communications

You'll be great in this role if you:

• Experience in a publications or documentation environment
• Strong attention to detail and commitment to quality
• Proven ability to manage documents through a full revision lifecycle
• Ability to follow SOPs and structured processes
• Strong time management and organisational skills
• Excellent communication and interpersonal skills
• Proactive, delivery-focused mindset with ability to work under pressure
• Experience with Microsoft Office and proofreading/editing techniques
• Experience with publishing tools, including Comply365 authoring and publishing programs, and Adobe FrameMaker would be highly desirable.

Your Benefits & Beyond

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
• One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

Next Steps:

Virgin Australia Group prides itself on recruiting the right people to meet the challenges ahead. No matter their role – our employees share an enormous amount of passion for our guests and ambition to be the most loved airline in Australia.

Virgin Australia is an equal opportunity employer and is committed to creating an inclusive culture and supportive environment for our people.

Ready to apply?

We’re ready to hear from you. Apply now.