Looking to join our Guest Services team? Great! But unfortunately, we’re not hiring right now. Not so great. 

But we have good news for you.  

You can be first in the queue to be invited to apply when we are hiring again. Click the Apply button and submit an expression of interest, and we’ll let you know as soon as opportunities to join our team are open again. 

When we are hiring, we’ll be looking for 

Customer service and problem-solving experts who get their joy from helping people. Bright, brilliant faces who show the best of who we are to the world. The first face our guests see. Naturally caring and empathetic. Ambassadors for everything that makes Virgin Australia great. 

As a Guest Services team member… 

You’ll be helping our guests when they arrive at the airport, checking people in and making sure all their documentation is correct, rebooking flights and supporting them through flight disruptions and cancellations. You’ll also ensure unaccompanied kids and guests with disabilities have an easy, enjoyable experience. You may also be around assistance animals or pets who travel with us. At the gate, you’ll help board flights and complete other arrival and departure tasks – including some time in the spotlight doing service announcements for our guests. And loads more… 

Submit an expression of interest 

Add your details to our file and we’ll be in touch as soon as recruitment opens again. We’ll share more details about the role and eligibility requirements so you can complete a full application.