Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing:

The Digital Business Analyst role is to assist our Product Owners in bringing our Digital strategy to life by building features, products and experiences that our guests love. Sitting within Digital Squads, the Digital Business Analyst develops and improves processes to optimise Virgin Australia’s digital presence and performance. Play a pivotal role in gathering and elaborating business and technical requirements to enable OOSD convergence and delivery of the new VABF and next-generation retailing capabilities, while triaging core issues to assess severity and business impact, ensuring alignment to DX parity, commercial priorities, and the broader transformation roadmap.

You’ll be great in this role if you have:

• 5+ years’ experience as a Business Analyst
• Experience in owning the stakeholder engagement and requirements gathering phase of a project
• Experience and ability to define the requirements and deliverables that should be completed as part of a project
• Experience and confidence in liaising with stakeholders at all levels
• Proven experience in analysing and documenting user requirements and business processes
• Proven experience on large and complex digital projects
• Experience liaising with digital development and test teams
• Strong understanding of Agile methodologies
• Hands on experience with Sabre or similar airline systems and APIs. 

Desirable skills:

• Industry standard Business Analysis certification
• Travel industry experience, understanding of core airline - systems
• Understanding of IT security protocols
• Basic understanding of the Australian Privacy Principals
• Experience working in an environment with a high workload and competing priorities
• Experience in working in squad models
• Understanding of Offer and Order or NDC

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
• One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins:

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.