• Brisbane based ideally but other ports considered
• 12 month Maximum Term Contract

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you will be doing…

As a Guest Services Academy Trainer, you will be responsible for delivering high-quality induction and recurrent training for front-line Guest Services team members across the Virgin Australia Operations Group. In addition to providing Guest Services training, you will also support the Academy Design team in developing quality and compliant training materials as a secondary focus.

We are excited to offer a 12 month, maternity leave maximum term contract.

You will…

• Delivering classroom and practical training in Guest Services – Induction, Recurrent and Up-skilling training
• Maintain operational knowledge of the Guest Services role, airline regulations, and skills  
• Deliver training to Virgin Australia team members, and third-party Trainers across the Virgin Australia regional network as required
• Maintain records compliance for the Guest Services role, contribute to the design of new training material and rejuvenation of the existing training curriculum

What you need to be successful:

• Be based in Brisbane
• Relevant tertiary qualification or ideally in Cert IV in Training & Assessment
• Demonstrated experience Airline Ground Operations, specifically Guest Services
• Previous experience in training – classroom, practical, on the job
• Exceptional interpersonal skills coupled with the ability to engage and deliver content
• Ability to translate standards and procedures into courseware design to compliment systems and processes
• Ability to collaborate and build long-term stakeholder relationships

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home and the office
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.