Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing:

As the Tactical Project Lead, you’ll play a key role in supporting the successful rollout of the Pets in Cabin initiative across Virgin Australia’s domestic network. Following the initial launch, you’ll work closely with commercial, technical, and operational teams to plan and deliver tactical milestones that bring this new product to life.

Your focus will be on coordinating cross-functional efforts and ensuring alignment between internal stakeholders and external partners, including airport authorities and other agencies. You’ll help implement agreed operating procedures for frontline teams, such as Guest Contact Centre, Guest Services, Cabin Crew, and Pilots, while driving short to medium-term deliverables across multiple work streams.

Success in this role means delivering outcomes on time, within scope, and on budget—maximising value for our guests and contributing to Virgin Australia’s broader transformation goals.

This is a 12 month maximum term opportunity with the potential to extend.

You’ll be great in this role if you:

• Bring 2–5 years of hands-on project experience, confidently managing key aspects of both large and small initiatives
• Have 5+ years of experience leading complex, cross-functional projects in fast-paced commercial environments
• Are skilled in building strong relationships and presenting to senior stakeholders with credibility and impact
• Possess excellent interpersonal and stakeholder management skills, with a collaborative and solutions-focused approach
• Demonstrate strong problem-solving, prioritisation, and analytical thinking to navigate challenges and drive outcomes
• Are confident in risk and issue management, with a proactive mindset and structured approach
• Have a solid grasp of project management frameworks and methodologies, and know how to apply them effectively
• Understand risk analysis and benefits management, and can translate these into actionable project strategies
• Have a strong understanding of airline passenger processes and how they connect across operational service delivery
• Hold a formal qualification in project management (e.g. PMP, PRINCE2, Agile)
• Bring knowledge of airline commercial and IT environments, including experience with Passenger Service Systems (PSS) like Sabre or Amadeus (ESSENTIAL)
• Have experience managing multiple concurrent projects with overlapping scopes and cross-business unit collaboration (desirable)
• Are confident in facilitating workshops and discussions across user and management levels (desirable)
• Have data analysis skills, with proficiency in tools like Microsoft Excel and Power BI (desirable)
• Understand the systems and processes within airline PSS platforms (desirable)

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the Converge digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.