Bring on wonderful careers.

We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.

Like any good mission, this one starts with our people.

Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.

Job Overview

  • Work type:

    Part Time

  • Location:


  • Job type:

    Customer Service

  • Applications close:

Guest Services Agent Expression of Interest

Looking to join our Guest Services team? Great! But unfortunately, we’re not hiring right now. Not so great.

But we have good news for you.

You can be first in the queue to be invited to apply when we are hiring again. Click the Apply button and submit an expression of interest, and we’ll let you know as soon as opportunities to join our team are open again.

When we are hiring, we’ll be looking for

Customer service and problem-solving experts who get their joy from helping people. Bright, brilliant faces who show the best of who we are to the world. The first face our guests see. Naturally caring and empathetic. Ambassadors for everything that makes Virgin Australia great.

As a Guest Services team member…

You’ll be helping our guests when they arrive at the airport, checking people in and making sure all their documentation is correct, rebooking flights and supporting them through flight disruptions and cancellations. You’ll also ensure unaccompanied kids and guests with disabilities have an easy, enjoyable experience. At the gate, you’ll help board flights and complete other arrival and departure tasks – including some time in the spotlight doing service announcements for our guests. And loads more…

Submit an expression of interest

Add your details to our file and we’ll be in touch as soon as recruitment opens again. We’ll share more details about the role and eligibility requirements so you can complete a full application.

Apply now

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