Let the good times fly.

Join us today.

When we started back in 2000, we had one route, two aircraft and a dedicated team of just 200 people. Today, we have over 70 aircraft flying to more than 30 destinations across Australia and team of 6000 (and counting).

With travel well and truly back, we are united by our ambition to be the most loved airline in Australia, and always go one step further for our customers, colleagues and our wider community.

Join the team to today and be part of something big.

Job Overview

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Senior Business Analyst

Hello. We’re Virgin Australia. And we’re back (in a big way).

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do. 

Who we’re looking for:

Support transformational, BAU and technology delivery activities by eliciting and documenting business requirements in collaboration with business Subject Matter Experts (SMEs). This is a 24-month fixed-term opportunity. 

This role sits within our IT Project Delivery Office (PDO) which comprises of a number of large / complex programs and a tail of other initiatives.

What you’ll be doing:

  • Elicit document and maintain business requirements documentation, requirements traceability artefacts and test cases.
  • Perform analysis of business processes and systems.
  • Document current and target state processes and systems.
  • Support transformational, BAU and technology delivery activities.
  • Partner with other stakeholder teams across business units and stakeholders to develop the required analysis and documentation in a collaborative manner.
  • Develop meaningful and lasting relationships with subject matter experts and partners.
  • Model business processes and identify opportunities for process improvements.
  • Identify and recommend improvements to the VA framework and template artefacts.

You’ll be great in this role if you:

  • Proven experience as a Business Analyst working in a complex corporate environment.
  • Extensive experience with data visualisation (essential).
  • Strong understanding of SDLC and Agile framework.
  • Proven capabilities in project and user-testing
  • Practical experience generating process documentation and reports.
  • Ability to build strong stakeholder relationships with strong communication skills.
  • Exceptional organisation and time management skills.
  • Critical thinking, analytical and forecasting skills.
  • Strong problem-solving skills including an ability to address any issue in collaboration with others.
  • Experience with project management tools, including Jira, Confluence, DevSecOps, Visio, Power BI.
  • Airline industry experience (desirable).
  • Relevant tertiary qualifications in IT or Computer Science.

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

  • Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
  • Flexible working arrangements (including work hours and work from home)
  • Discounts on travel insurance, car hire, accommodation and experiences worldwide
  • Discounted Virgin Australia Lounge membership
  • Hospitality, retail, technology, beauty services and wellness discounts
  • Wellness support, including the betterme digital wellbeing platform
  • A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
  • Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.


The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.

Ready to apply?

We’re ready to hear from you. Apply now.

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