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Academy Trainer

  • Job Number: 506123
  • Work type: Max Term, Secondment
  • Location: Adelaide
  • Categories: Cabin Crew, Other Ground Operations, Ramp & Baggage, Cabin Crew Management, Other Cabin Crew

Academy Trainer – Adelaide

  • Inspire and shape our people to operate efficiently and safely, every time
  • Structured training and development from a supportive leader and team
  • 6 month fixed term position based at Adelaide Airport

The Role:

As a Guest Services Academy Trainer you will deliver high-quality learning solutions in induction and recurrent training for front-line Guest Services team members across the Virgin Australia Operations Group. Further to Guest Services Training, this role will support the Academy Design team to develop quality and compliant Guest Services training design materials as a secondary portfolio. This position is based at Adelaide Airport and you will work closely with the Leader, Training Delivery and Academy Design team.

As an Academy Trainer, you will be responsible for:

  • Delivering classroom and practical training for Guest Services – Induction, Recurrent and Up-skilling training
  • Maintain operational knowledge of the Guest Services role, airline regulations, and skills
  • Deliver training to Virgin Australia team members, and third-party Trainers across the Virgin Australia network 
  • Maintain records compliance for the Guest Services role, contribute to the design of new training material and rejuvenation of the existing training curriculum.

What you need to be successful:

  • Relevant tertiary qualification or ideally in Cert IV in Training & Assessment
  • Demonstrated experience Airline Ground Operations, specifically Guest Services
  • Previous experience in training – classroom, practical, on the job
  • Exceptional interpersonal skills coupled with the ability to engage and deliver content
  • Ability to translate standards and procedures into courseware design to complement systems and processes
  • Ability to collaborate and build long-term stakeholder relationships.

What you’ll get from us:

  • Great fares – domestic and international travel benefits for you, your family and your friends.
  • Industry discounts – lounge membership, hotels, travel insurance, car hire, tours, and retail – you name it, we have a deal for it.
  • Health and wellbeing – access to discounted fitness programs.
  • Corporate health insurance – multiple offers across multiple partners to suit your individual lifestyle.
  • Diverse career paths and career development.

About Virgin Australia Group

Virgin Australia Group is now embarking on an exciting new chapter in the next stage of our journey. In September 2020, US private equity firm Bain Capital acquired Virgin Australia in a $3.5 billion deal. The airline has now re-launched as a mid-market carrier with a renewed focus on small and medium sized businesses, price-sensitive corporates and premium leisure travellers. and holiday makers.

Virgin Australia has been working on a plan to set itself up for future success. The Group has worked to ramp up flying, simplified its organisational structure, confirmed plans for 25 new 737 aircraft to renew and grow the fleet, and signalled deeper investment in technology and customer experience.

Virgin Australia Group prides itself on recruiting the right people to meet the challenges ahead. No matter their role – our employees share an enormous amount of passion for our guests and ambition to be the most loved airline in Australia.

Next Steps

For further information about the Guest Services Academy Trainer role, please refer to the position description.

Download File Academy Trainer Position Description.pdf

If you are ready for your next challenge and want to be a part of the Flight Standards team, then we encourage you to submit your application now!

  • Advertised: Cen. Australia Standard Time
  • Applications close: Cen. Australia Standard Time

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