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Loyalty Platform Specialist

Job no: 505782

Work type: Full Time

Location: Sydney

Categories: Other Loyalty, Business Analysis, Systems Analysts

The objective of the Loyalty Platform Specialist role is to provide guidance and advice as the subject matter expert and product owner of the platform, you will work with the Vendor and partner with internal business stakeholders to align platform capabilities to the commercial goals and strategies.
 
Loyalty Platform Management [LPM] is a customer-focused team committed to providing high quality support, maintenance and improvement to the VA groups loyalty and marketing systems. Understanding the business strategies and capability to deliver on initiatives to meet them.
 
Our vision is to build the airline people love, and we’ll do that by having happy people, happy customers, happy owners, by doing what matters, and by ensuring everyone is safe, always. We also believe that how you show up is as important as what you do.
 
Key Accountabilities:-
 
  • Liaise with business stakeholders and provide advice on capabilities of the Loyalty Platform and be the escalation point for any platform related issues
  • Review, produce & manage Technical Documents/Impact Assessments for enhancements and changes. 
  • Adopt a solution focused mindset and make recommendations on how the business can achieve key objectives in an innovative and challenging environment
  • Analyse business requirements relating to the Loyalty Platform to identify effective strategic solutions that meet the business needs
  • Execute configuration and perform testing for any enhancements and changes
  • Support the System Administration team with configuration, testing and verification of program changes and promotions

Skills & Experience:-

  • 5+ years Experience in working with and managing relationships with software and systems Vendors
  • Previous Business Analyst experience or in a System Administration related role is highly desirable
  • Previous system configuration and testing experience
  • Proven track record of solution design and analysis relating to systems (Loyalty Desirable)
  • Capability to influence and communicate effectively with a wide range and level of stakeholders and external vendors
  • Familiarity with airline / loyalty systems & web-based products is desirable
Virgin Australia Group is a major Australian airline headquartered in Brisbane, Australia. The company operates scheduled domestic and short-haul international flights, charter and cargo services, and the award-winning loyalty program Velocity Frequent Flyer. The Group has been a competitor in the Australian aviation landscape for more than 20 years.
 
The Group recently appointed several new faces to its Executive Leadership Team, all with a proven track record and deep experience in aviation or consumer-focused businesses.
 
Virgin Australia Group prides itself on recruiting the right people to meet the challenges ahead. No matter their role – our employees share an enormous amount of passion for our guests and ambition to be the most loved airline in Australia.
 
For the health and safety of staff and guests, Virgin Australia has implemented a mandatory COVID-19 Vaccination Policy. New staff will be required to comply with the Policy which includes being vaccinated against COVID-19 prior to 31 March 2022 and providing Virgin Australia with evidence of your vaccination status.
 
 
 

Advertised: AUS Eastern Daylight Time

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