Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions. 

What you’ll be doing:  

Join our Future Airports Experience program, where we're dedicated to enhancing the airport journey for our guests through advanced digital services and upgraded self-service capabilities. This pivotal program extends through 2026 and includes the implementation of Sabre Digital Workspace across our airport environments. 

As the Operations Transformation Lead, you will provide crucial operational insights and guidance to the program. Your responsibilities will include leveraging deep functional and technical knowledge of core airport systems to directly execute testing and implement solutions that align with business requirements. 

This is a max-term, 18 month contract. 

 You’ll be great in this role if you:  

• 5+ years of operational expertise with Sabre Interact systems, focussing specifically on Check-In and Boarding Gate functions. 

• Exceptional ability to effectively engage with internal and external stakeholders across all levels 

• Proven ability to translate business requirements into effective system configurations. 

• Demonstrated experience in driving innovative change and continuous improvement initiatives. 

• Proven track record of successful system implementation and thorough review process. 

• Hands-on operational expertise with kiosk and automated bag drop applications. 

• Comprehensive knowledge and experience of all airport policies and procedures.  

Desirable but not essential:  

• Experience in effectively engaging with team leaders to achieve operational goals. 

• Management experience within the aviation industry, demonstrating leadership in an operational setting. 

• Track record of successfully leading and implementing operational change initiatives. 

• Previous experience in system support and delivery, particularly within project teams. 

• Demonstrated capability in budget management within operational contexts. 

• Familiarity with change management principles, methodologies and tools.  

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):   

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)   

• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs   

• One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road   

• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide   

• Cheaper hospitality, retail, technology, beauty and wellness services   

• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health   

• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.   

When everyone is included, everyone wins   

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the  

LGBTQI+ community, and anyone else who wants to join our family.   

Ready to apply?   

We’re ready to hear from you. Apply now.