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Customer Strategy & Innovation Advisor

Cabin Crew

Job no: 503143

Work type: Full Time

Location: Brisbane

Categories: Customer Experience

About Us

Our people are at the core of our business. We have the best talent doing the best work of their lives with meaning. We know their continuous focus on the guest experience is what sets us apart in our vision to be the world’s most rewarding travel experience


The Role:

We are seeking a curious, ambitious and courageous, ideas led innovator who strives to push boundaries and is obsessed with customer.

Joining the Branded Customer Experience & Insights team, you will support in the delivery of differentiated customer experience initiatives using best practice innovation techniques, and value analysis. You will work with product & service leaders (cabin crew, ground operations, F&B, IFE, guest contact centre, digital etc) to design, create & deliver ‘it could only be Virgin’ experiences, and you will support the business wide roll out of our new Customer Experience & Insights Platform.  The role is ideally suited to an analytically minded champion to drive and guide process analysis and assist with the development of future improvement possibilities

As Customer Strategy & Innovation Advisor, some of your key accountabilities will include;

  • Analysing trends, competitor behaviour & insights to help define what customers value
  • Support the successful roll out, from a business process perspective, of the Customer Experience & Insights platform
  • Support the development of branded & differentiated customer experience initiatives that will drive customer value

For full job details please refer to the job description;


Download File PD Customer Strategy Innovation Final.docx

What you’ll get from us

Let’s be honest – you skipped to the best part, didn’t you?! And why wouldn’t you with these benefits:

  • Experience the Virgin Australia Culture which is unlike anything else you have experienced. Become part of an internationally recognised brand that feels like family.

  • See Australia and the world with access to heavily discounted flights for you, your family and friends on Virgin Australia and many of our interline partners. We are extremely proud of our Team Travel program and it won’t take long to realise why.

  • Take advantage of countless industry discounts – Lounge membership, hotels, travel insurance, car hire, tours, retail… the list goes on.

  • Work in an environment that encourages rewarding their team through various employee recognition programs.

  • The sky is the limit when it comes to career development, feel encouraged to diversify your skills and experience with access to internal vacancies.

  • Improve your Mind, Body and Soul with access to discounted fitness programs and a free onsite physiotherapist. We also offer discounted Corporate Health Insurance through multiple partners to suit your individual lifestyle.

  • Be one of Skytrax’s Best Airline and Airline Staff in Australia/Pacific for 2017!


Ready to spread your wings?

Taking off is where the excitement lives. Join our team today.

If you experience turbulence with the application form, or just have some further questions, please contact Amanda Dyson




Advertised: E. Australia Standard Time

Application close: E. Australia Standard Time

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