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Business Analyst - CRM

Cabin Crew

Job no: 503026

Work type: Full Time

Location: Brisbane

Categories: Business Analysis

Get to know us

Here at Virgin Australia, we have the best talent, doing the best work of their lives with meaning. Our continuous focus on the guest experience is what unites us and sets us apart in our vision to be the world’s most rewarding travel experience.

We are unmistakeable. Unmissable. We are Virgin Australia. Join our team today.

Get to know the role

As part of an ongoing project, we have a newly created opportunity to join our Virgin Australia team as a Business Analyst - CRM! In this role, you’ll be the conduit between the business & Salesforce Platform Support team, through taking user stories and bringing them to the Platform Architect.

There will also be a solutioning aspect to the role that will contribute to a seamless user experience through establishing the best use of technology to meet business needs. Other tasks include:

  • Gathering requirements with multiple stakeholders in a complex business
  • Scope and document functional and non functional business requirements
  • Able to anticipate and identify areas of risk, including through the use of data
  • Quickly identify key stakeholders, their needs and be able to act as a conduit to the project team

Let’s get to know you

  • 3+ years direct experience in all aspects of developing and implementing CRM or Salesforce platform applications.
  • Experience working with Salesforce Service & Sales Cloud.
  • Highly developed communication and relationship building skills.
  • Capability to take a generic requirement and reframe it into a technical viewpoint.

What you’ll get from us 

Let’s be honest – you skipped to the best part, didn’t you?! And why wouldn’t you with these benefits:

  • Experience the Virgin Australia Culture which is unlike anything else you have experienced. Become part of an internationally recognised brand that feels like family.
  • The sky is the limit when it comes to career development, feel encouraged to diversify your skills and experience with access to internal vacancies.
  • See Australia and the world with access to heavily discounted flights for you, your family and friends on Virgin Australia and many of our interline partners. We are extremely proud of our Team Travel program and it won’t take long to realise why.
  • Take advantage of countless industry discounts – Lounge membership, hotels, travel insurance, car hire, tours, retail… the list goes on.
  • Improve your Mind, Body and Soul with access to discounted fitness programs and a free onsite physiotherapist. We also offer discounted Corporate Health Insurance through multiple partners to suit your individual lifestyle.

Ready to spread your wings?  

Boarding for this opportunity won’t last long – applications close 24 of May 2019 at 2355.

Advertised: E. Australia Standard Time

Application close: E. Australia Standard Time

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