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CRM Leader

Cabin Crew

Job no: 501588

Work type: Full Time

Location: Brisbane

Categories: Marketing



Here at Virgin Australia, we have the best talent, doing the best work of their lives with meaning. Our continuous focus on the guest experience is what unites us and sets us apart in our vision to be the world’s most rewarding travel experience.

We are unmistakeable. Unmissable. We are Virgin Australia. Join our team today.



A rare opportunity within our Virgin Australia team, we are searching for an experienced CRM Leader to manage and drive online strategies and targeted campaign opportunities across all online platforms and EDM campaigns.

Additionally, you will be responsible for defining the team roadmap to achieved direct revenue budget and customer satisfaction, as well as the day-to-day management of a small team of Campaign Advisors and Campaign Analysts.

For further information, please review the Position Description.



  • Solid experience in a similar CRM role
  • Experience leading and coaching a small team
  • Advanced knowledge of Adobe Marketing Cloud - Campaign, Target, and AEM
  • Strong skillset and knowledge of data-driven and digital marketing techniques and processes
  • Demonstrated knowledge of online design best practice principles
  • Demonstrated knowledge of website development and implementation
  • Experience within airlines/aviation advantageous but not essential



Let’s be honest – you skipped to the best part, didn’t you?! And why wouldn’t you with these benefits:

  • Experience the Virgin Australia Culture which is unlike anything else you have experienced. Become part of an internationally recognised brand that feels like family.
  • The sky is the limit when it comes to career development, feel encouraged to diversify your skills and experience with access to internal vacancies.
  • See Australia and the world with access to heavily discounted flights for you, your family and friends on Virgin Australia and many of our interline partners. We are extremely proud of our Team Travel program and it won’t take long to realise why.
  • Take advantage of countless industry discounts – Lounge membership, hotels, travel insurance, car hire, tours, retail… the list goes on.
  • Improve your Mind, Body and Soul with access to discounted fitness programs and a free onsite physiotherapist. We also offer discounted Corporate Health Insurance through multiple partners to suit your individual lifestyle.


Advertised: E. Australia Standard Time

Application close: E. Australia Standard Time

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