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Expression of Interest - Guest Services

Cabin Crew

Job no: 501285

Work type: Part Time

Location: Sydney

Categories: Guest Services Agent, Other Ground Operations, Customer Experience

Do you want to be a part of the Best Airline Staff in Australia Pacific? 

Virgin Australia is currently seeking Expressions of Interest for Guest Services Agents in Sydney!

As a Virgin Australia Guest Service Agent, you will be a brand ambassador. Our team are passionate and collaborative professionals with a dedication for excellence in customer service. You will be dedicated to creating a unique and rewarding experience for our guests in every situation.


Our Guest Service Agents;

  • Ensure superior safety and service procedures are maintained
  • Provide highly polished and professional customer service at our airport terminals
  • Greet our guests with a smile and direct them as they arrive to the airport
  • Assist guests with the check-in process, rebooking flights, and handling flight disruptions and cancellations
  • Keep our guests up to date on their flight status through boarding gate announcements
  • Assist with boarding and disembarking our guests - ensuring a memorable and quality experience
  • Assist special needs guests
  • Communicate with and work alongside fellow ground and cabin crew who love their role as much as you!


To Apply You Will;

  • Be 18 years of age or over
  • Have Australian or New Zealand citizenship or permanent residency
  • Have Recent face to face experience in a customer service environment
  • Have completed secondary education
  • Have competency in written and spoken English - Bilingual communication will be highly regarded
  • Demonstrate strong computer skills
  • Polished grooming
  • Have the ability to work a rotating shift roster

Please note our Guest Service Agent positions are part time opportunities. A minimum of 25 hours per week is guaranteed, however you will have the opportunity to work extra hours and overtime. Shifts are allocated on a rotating roster across 365 days a year, including early starts, late finishes, weekends and public holidays.

Further information regarding our minimum requirements can be found here.


Why you will love working for Virgin Australia;

  • Heavily discounted flights and industry benefits
  • Diverse development opportunities
  • Ongoing training and support programs
  • Full uniform provided
  • Free airport parking whilst on duty



If you’re ready to embark on an exciting career journey with Virgin Australia, select the apply button below to submit your application.

Advertised: AUS Eastern Daylight Time

Application close: AUS Eastern Standard Time

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