We know what sets Virgin Australia apart is our people and the drive that we all have to make a real difference for our guests. Our culture encourages innovation whilst ensuring that our guests remain the focus of our business. We deliver a highly professional and polished service, whilst ensuring that we are safe in everything that we do. We want dedicated people who are passionate about customer service and ready for the challenge of working in a challenging environment.
The reality is that being a team member of the Virgin Australia group of airlines involves hard work but is very rewarding. Our people are at the cornerstone of the business and their award winning service to every guest every day is putting the magic back into flying.
About the role
Are you experienced in coordination and airline fare investigation? Are you familiar with ATPCO, fare filing and multiple GDS? If yes, and you have the ability to work simultaneously on multiple projects/initiatives and effectively prioritise based on changing business needs, then this role might be for you.
Virgin Australia is currently recruiting for a Fares Distribution Analyst who will be responsible for coordinating the team’s workload to provide on-time delivery for internal and external stakeholders and ensuring the accuracy of Virgin Australia’s fares in market by working closely with an offshore vendor.
The role sits within a small team that coordinates all fare filing for the business, works on first level fare investigation and works with various areas of the business to deliver project and BAU initiatives. Strong verbal and written communication is essential, along with a keen eye for detail, the ability to problem solve and a desire to think of new and better ways to do things.
The role is a full-time position, based in Brisbane and reporting into the Revenue Management area.
What you’ll need
- Proven internal and external customer service and sales experience
- Intermediate to advanced GDS knowledge, as well as reservations & ticketing experience
- High level of attention to detail and time management skills
- Effective communication skills with the ability to build relationships with internal and external stakeholders
- Demonstrated independent problem-solving ability
If you are a self-motivated pro-active team player who enjoys working in a busy and diverse environment this could be the role for you! Apply now.
For further information contact firstname.lastname@example.org