Priority Assistance Agent, Virgin Australia Holidays

Cabin Crew

Job no: 498876

Work type: Full Time

Location: Queensland Metro

Categories: Sales, Call Centre, Fares and Ticketing

We know what sets Virgin Australia apart is our people and the drive that we all have to make a real difference for our guests. Our culture encourages innovation whilst ensuring that our guests remain the focus of our business. We deliver a highly professional and polished service, whilst ensuring that we are safe in everything that we do. We want dedicated people who are passionate about customer service and ready for the challenge of working in a challenging environment.

The reality is that being a team member of the Virgin Australia group of airlines involves hard work but is very rewarding. Our people are at the cornerstone of the business and their award winning service to every guest every day is putting the magic back into flying.

About the role:

We are currently seeking an experienced Call Centre Agent to join our highly motivated and successful Virgin Australia Holidays team. By combining your travel experience with your strong communication skills, you will provide the exceptional customer service that Virgin Australia is known for. Your duties will include but not be limited to:

  • Manage new incoming booking queues, emails for all new/changed bookings and manage supplier fulfilment via email/phone. 
  • Provide support to the front line selling team and handle guest escalations as required
  • Process any back office transactions including payment, guest customer credits to bookings as required.  
  • Perform fraud verification on bookings.


Based at our Head office at Bowen Hills, you will be able to work flexible hours on a rotating shift roster, working weekdays, weekends and even public holidays to ensure high quality customer service.

About you:

The aviation industry is dynamic and innovative so we are looking for a strong problem solver with the ability to manage any queries, escalations and complaints ‘on the fly’.

The ideal candidate will also have:

  • previous experience in a challenging travel consultant/agency environment
  • the ability to facilitate GDS Fares and Ticketing
  • a background supporting contact centre agent queries
  • experience maintaining event ticketing with external suppliers
  • administration skills including knowledge of the Microsoft office package

You will pride yourself on your ability to adapt and be flexible in an ever changing environment.

What you’ll get from us:

Other than the opportunity to work for an award winning airline… What we offer is a role where you can quickly become a valued team member by contributing to our enthusiastic, supportive and dedicated culture. 

Working for Virgin Australia, you will also receive fantastic employee benefits including discounted flights for you, your family and friends (across domestic and international) and global accommodation options.


If you are looking to join a market leader in the airline industry and take your customer service skills to the next level then this is the opportunity you have been waiting for.


Download File Virgin Australia Holidays Agent - PAD 06072017.pdf

Advertised: E. Australia Standard Time

Application close: E. Australia Standard Time

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